Crusoe Energy is on a mission to unlock value in stranded energy resources through the power of computation.
Take a look at what we do! - https://www.youtube.com/watch?v=Rlt8k71QuqwWe aim to align the long term interests of the climate with the future of global computing infrastructure. As data centers consume an exponentially growing power footprint to deliver technology to all connected devices, we are inspired by making sure that the energy meeting that demand is sourced in an environmentally responsible fashion. Crusoe co-locates mobile data centers with stranded energy resources, like flare gas and underloaded renewables, to deliver low-cost, carbon-negative distributed computing solutions.
Crusoe Cloud is a managed cloud services platform powered by stranded energy that enables climate-friendly innovation in computationally intensive fields including artificial intelligence, graphics rendering and computational biology.
About this role:
Crusoe Cloud is growing its Customer Success Engineering team to support our customers in the development and growth of our carbon-reducing cloud. We offer high performance GPU compute at a fraction of the cost of hyperscalers. Our Customer Success Engineers ensure that our growing customer base is able to resolve their challenges quickly so they can get back to advancing the field of AI/ML, advanced physics simulations, or computational biology. You will work alongside customers and be our first responder to challenges - working closely with our Solutions, Product, and Engineering teams to create timely and systematic solutions to troubleshoot current problems, and identify/prevent problems from occurring.
We are looking for someone who is passionate about customer experience, documentation, taking initiative, and who wants to play a key role in the success of expanding Crusoe Cloud and its climate impact.
You Will Thrive In This Role If Have:
2-5 years in a customer support role, with experience working in cloud, storage, networking environments
Knowledge of other public cloud technologies preferred (e.g., AWS, Azure, GCP)
Strong communication and customer service skills, with ability to prioritize competing escalations
Excellent troubleshooting skills and ability to work with cross-functional teams
Bachelor’s degree in Information Technology, Computer Science, Engineering or a related field or 4+ years of experience in a technical position
Must be able to pass a background check
Our Company values speak to you, resonate with you, make sense to you and how you desire to work
Benefits:
Hybrid work schedule
Industry competitive pay
Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement
Subscription to the Calm app
MetLife Legal
Company paid commuter benefit; $50 per pay period
Compensation Range:
Compensation will be paid in the range of $130,000 - $150,000. Restricted Stock Units are included in all offers. Salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.Crusoe Energy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
