Meet Gorgias, the leading customer experience platform tailored for ecommerce, empowering over 14,000 brands, including Steve Madden and Glossier, to offer exceptional support across channels like email, chat, voice, and social media.
Our one-of-a-kind product transforms how brands interact with their customers through unified customer conversations, AI automations that resolve up to 60% of support requests, and revenue-generating on-site campaigns.As a leader in the CX space, Gorgias is committed to transforming customer experiences while fostering a sustainable and equitable workplace as a certified B Corporation. Join us in our mission to deliver effortless support at every stage of growth.
About the Team
The In-App Analytics squad is responsible for building our in-product analytics experience. We are at the forefront of events-driven architecture here at Gorgias, and we are building an internal platform for all the product teams to extend their offering with user-facing reporting and analytics features.We aim to craft building blocks that multiple other product-engineering teams will use to build their application features. We follow data mesh principles and are part of the governance and standards-setting team for data and events-related topics at Gorgias.The scope of our work goes beyond analytics, we are building a real-time application experience using Apache Flink on top of Apache Kafka.Our team includes data, backend, and frontend engineers so that we can provide the Gorgias engineering teams with an end-to-end platform experience.
Our work arrangement is hybrid, with a requirement of two days per week in the office : Wednesday and Thursday.
What You'll Do
Build reusable Analytics components (e.g., Charts, filters) using TypeScript, and ReactJS.
Together with the Product team, you will define the optimal visualizations and UX for core metrics related to Tickets, Agents, and Customers, enhancing merchant support capabilities.
You will guide and support other teams in adopting our In-App Analytics platform by helping in understanding and: implementation of their use cases.
Produce artifacts like documentation, UI-Kit, and Storybook to facilitate team onboarding.
Identify and integrate common patterns across teams into the platform, continually improving engineering productivity in Data & Analytics.
You will grow through our Frontend Chapter initiatives and the mentorship from our senior engineer.
If you heard of TypeScript, we will happily introduce you to the world of type inference and safety.
Who You Are
3+ years of React experience with JavaScript and/or TypeScript.
You possess a solid grasp of the frontend stack and its adjacent layers, with a moderate to deep understanding of CDN, Cache, Webpack, and CI/CD.
When it comes to coding, you adhere to good practices such as SOLID principles, abstraction/composition, and React/Redux best practices, making informed decisions on when to deviate for optimal outcomes.
Your experience extends to crafting both visually pleasing and highly functional user interfaces, leveraging modern CSS techniques and incorporating the latest UX design practices with a keen eye for visual details.
Your insights into backend API design are invaluable; you're adept at collaborating with the BE team to strike a balance that optimally serves frontend needs while respecting constraints on both ends.
Optionally, you may also have familiarity with tools like react-query, async state management libraries, and SWR, further enhancing your skill set and versatility.
Perks & Benefits
🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)
🤕 Paid sick leave
🧸 Paid parental leave (16 Weeks)
💻 MacBook Pro
🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
💆🏻♀️ Get €700 to set up your workstation at home (working from home should feel breezy)
📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
Why join us?
🚀 We're among the fastest-growing startups in the eCommerce ecosystem🦄 We've built an extremely efficient go-to-market engine🥇 Work with a talented team you'll learn a lot from🙏 Join a company where automation and good & clean data are core beliefs shared by all🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!
More cool things to know about Gorgias... 😁
Raised our Series C for $30M in 2022: TechCrunch Article ⬅️
We went from 0 to 10,000+ merchants using our platform since 2016
We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score
What our customers are saying: apps.shopify.com/helpdesk#reviews
Other positions: gorgias.com/about-us/jobs
Discover the Gorgias Platform
Learn about our Compensation Policy
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.Gorgiasis committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations.
Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com
