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ServiceNow Business Process Consultant II

This job is no longer open

If you’re looking for a position with a company that values innovation in all that we do, value-orientation in all choices and decisions, and has an employee-centric company focus, you’ve come to the right place.


Simple Technology Solutions’ motivated team members deliver remarkable solutions to our Federal Government clients every day.  We are lifelong learners, value outcomes over busy-ness and cultivate collaboration over individual contributions. Our in-depth experience helping government agencies in their installation, configuration, and optimization of leading Agile Software Development, DevOps, and Cloud Migration tools has led to rapid growth and an increased demand for our services. This growing team has an exciting startup feel, but we are not new to the game.

As experienced government contractors, we are mentors, coaches, and thought leaders, who pride ourselves in sharing our knowledge and expertise with those growing within our organization. 

A Little More About STS


You don’t get named a “Best Place to Work” by the Washington Business Journal, receive the Washington Technology magazine’s FAST50 status, and achieve Inc Magazine’s “Inc 500” status just by ‘talking the talk’. Our vision of excellence is aligned to our 'Techquity' (Tech-Equity) focus and drive. We understand that disparities and gaps in opportunities and earning potential exist for marginalized groups, such as people of color and women, in the IT industry.  By leveraging the power, passion, and talent from this group we are able to deliver innovative GovCon IT solutions that exceed our customer’s expectations.Our team members are not just ‘employees’; they’re parents, friends, volunteers, artists, students, athletes, and all of the other things that make them whole people.  The flexibility that STS offers allows them to balance their personal lives while providing the top-notch services our customers have come to depend on. Additionally, the team benefits from our partnerships with AWS, Google, Microsoft and CloudBees – with access to improved knowledge and the opportunity to become a SME with one or more of our above partners.  At Simple Technology Solutions, we don't see Team Member benefits as 'perks'.

Taking care of the people who take care of us is the standard. Click our benefits infographic to learn more about our industry-leading options that attract and retain top talent.  But don’t just take our word for it, see what our current team members say about us on Glassdoor.Simple Technology Solutions is a 8(a) HUBZone Company and we offer an annual $5,000 HUBZone bonus to team members that live in a qualified HUBZone and provide the required supporting documentation. To see if you could qualify for an annual HUBZone bonus, check out the HUBZone map

HERE.


Simple Technology Solutions is looking for an ServiceNow Business Process Consultant II to add to our team to support multiple Agile teams on the Flexible Agile Scalable Team (FAST) project.  You will support teams that perform Agile design, development, and sustainment of human capital systems for all TSA employees. This project covers the implementation and support for TSA’s human capital systems.   

Quick Position Overview:


  • US Citizenship
  • Bachelor's Degree or equivalent
  • Must have a TSA clearance to work on this program 

The Role:


As a ServiceNow Business Process Consultant, you’ll offer advice and expertise to help improve business performance and implement key human capital requirements within ServiceNow HRSD. Activities include requirements analysis, functional design, user story creation and validation, testing, and troubleshooting. In this role, you will collaborate with team members across teams within an agile framework and you must communicate clearly and effectively with customer stakeholders.

The ServiceNow Business Process Consultant II at STS will:


Experienced with frequent use and application of technical standards, principals, and theories. Works under general supervision, providing solutions to technical problems of moderate scope and complexity.  Your time in this position will generally be spent performing:

  • Requirement Gathering/User Story Creation – 50%
  • Solution Design – 20%
  • System Testing – 20%
  • Troubleshooting – 10%

Education and Experience:


  • Experience working with ServiceNow HRSD for Federal customers, 1+ years; or experience working with ServiceNow (any module) for Federal customers, 2+ years.
  • Experience with business process reengineering, user story creation, and/or requirements analysis for Federal HR customers, 3+ years.
  • Excellent customer relationship management skills including effective oral and written communications, 3+ years.
  • Experience working in agile teams, 2+ years.
  • Experience in client-facing roles, 2+ years.
  • Experience using Microsoft Excel and Word
  • Excellent verbal and written communication skills

Required

  • Bachelor’s degree + 3 years experience or equivalent 
  • Associate degree + 2 years’ experience 
  • No degree + 6 years’ experience or relevant professional certification
  • Successful completion of higher education which has not resulted in a degree may be counted as one year of experience.
  • US Citizenship 
  • Must be able to work the hours of 8am-5pm Eastern Time regardless of your home location 

Preferred Certifications

  • ServiceNow Certified HR Implementation Specialists.
  • Agile certification, preferably with SAFe.
  • Experience with enterprise design thinking, 2+ years

Wondering if you may qualify for a Government Security Clearance? Click

HERE to find 5 questions you should ask yourself before applying for a job requiring a clearance!


Simple Technology Solutions, Inc. (STS) requires all team members to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved by STS. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination OR apply for a religious/medical accommodation OR  show proof of state exemption prior to the first day of employment.

Failure to meet these requirements may affect your employment eligibility with STS.STS is committed to equal employment opportunity. STS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, marital status, family responsibilities, matriculation, personal appearance, political affiliation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.---Applicants may request removal from our applicant database, or specific information about how the data is used by contacting recruiting@simpletechnology.io.

This job is no longer open

Life at Simple Technology Solutions

Simple Technology Solutions (STS) has in-depth experience helping federal & state government agencies in their Agile/DevOps/Cloud adoption & transformation. We understand how people, process, and technology work together to dramatically transform how government IT organizations improve their ability to deliver quality software & cloud-enable IT services to their end-users. In addition to being experienced government contractors, we are experienced coaches and thought-leaders guiding government IT leaders through the Agile/DevOps/Cloud mental, skill & organizational shifts. To our government customers, we are a small business with a big knowledge of the DHS mission and technology landscape. To our industry customers, we are a deeply connected, knowledgeable partner that you can trust as a services provider or strategic guide. STS is transforming complex into simple. KEEP I.T. SIMPLE!
Thrive Here & What We Value1. Innovation2. Employee-centric company focus3. Mentors, coaches, and thought leaders sharing knowledge4. Flexible work schedule5. Partnerships with tech companies (AWS, Google, Microsoft, CloudBees)6. Value-orientation in decisions7. Lifelong learning and collaboration8. Equal employment opportunity9. Industry-leading talent retention options10. Support for marginalized groups in IT industry
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