Tellius enables organizations to get faster insights from their data using AI-powered automation. Any user can ask any question across billions of records via a Google-like interface, understand “why” metrics change via automated insights that surface hidden key drivers and trends, and get predictive recommendations — in a self-service manner. Unlike traditional BI tools, Tellius excels at ad hoc and exploratory data analysis, root-cause/trend insights and anomaly detection, and business-friendly advanced analytics.
THE ROLE
The mission for this Customer Success Manager role is to own and manage enterprise accounts across the full-post sales journey from implementation to adoption, expansion, and retention. This role will involve significant travel as needed to customer sites.
Responsibilities:
- Own key customer accounts and achieve top decile results across retention, expansion, adoption, and advocacy.
- Build strategic customer relationships, identify expansion opportunities, and collaborate with sales to win those opportunities.
- Ensure retention across your customer base by implementing adoption plays, uncovering and communicating value, and collaborating with sales to ensure renewals are executed on-time.
- Contribute to internal playbooks for implementation, adoption, expansion, and retention.
- Drive the negotiation, scoping, project management, and execution of professional services contracts in collaboration with the Technical Solutions team.
QUALIFICATIONS
- 5-8 years of experience in customer success / analytics consulting and in advising enterprise clients on analytics roll out, adoption, and use case execution
- Track record of exceptional results a customer success manager
- Deep understanding of analytics team in large enterprises
- Extremely strong customer facing skills
- Experience with big data technologies, data modeling, and some knowledge of machine learning – R/Python, SQL or Spark
PERSONAL CHARACTERISTICS
- Impeccable follow through: never drops the ball and communicates proactively when timelines need to be pushed
- Thoughtful *and* fast. Understands that speed is a competitive advantage and always strives to hit their goals 10x faster than expected.
- Data-driven: knows what metrics matter and can analyze them
- Hustles: Creative ability to get deals closed against all odds
- Customer obsessed: laser focused on providing value
