Title:
Project Manager, Implementation and Project Management
Reporting to:
Senior Manager, Implementation and Project Management
Location/Travel:
This is a remote / work-from-home position with travel potential up to 20%.
Opportunity:
Get Well is looking for a strategic, action-oriented, and results-driven Project Manager for the Get Well suite of software solutions. As a member of the project management team (which is a part of our larger Technical Operations and Professional Services organization), you will be responsible for driving the implementation of Get Well solutions at healthcare delivery systems and clinics. You will serve as a cross-functional leader and will manage internal and client teams, while driving the resolution of common issues that surface during software implementation, upgrade, and enhancement processes that impact timeline, budget, and scope. A key success factor will be your ability to build and maintain strong internal working relationships across multiple teams outside of Professional Services, including Sales, Client Services, and Product Management.
*Application Deadline for Internal Get Well Employees is 3/13
Responsibilities:
- Achieve go-live target dates for every project
- Manage software and hardware implementation projects throughout the project life cycle, delivering against a contractual SOW
- Drive client onboarding process and work with Sales and Client Services to ensure hand-offs are seamless to the client
- Align expectations with internal and external stakeholders and team members to ensure a shared vision of ‘Go-Live’
- Deliver a client-kickoff meeting that instills confidence in what was purchased and our ability to deliver rapid value
- Facilitate sessions and manage the work required to deliver on the implementation playbook.
- Create and maintain robust project milestone-based project plans
- Adhere to the internal implementation of best practices, methodologies, tools, and guidelines
- Schedule project-resources appropriately while maintaining strong internal and external communication to the client at an appropriate cadence
- Track project performance with respect to timeline, scope, and budget
- Drive client adherence to agreed-upon timelines, scope, and actions while building a strong client relationship
- Develop and maintain a deep understanding of the dynamic Get Well solutions including functionality, constraints, best practices, and product roadmaps
Requirements:
- Ability to travel up to 20% (most work is performed remotely but some client travel may be required)
- 3+ years of enterprise SaaS and/or on-premise software project management experience
- 2+ years of client facing experience
- Excellent facilitation skills, including meeting content/agenda and proactive/creative management of issues
- Great verbal and written communication skills
- Demonstrated track record of delivering exceptional client service
- Outstanding presentation and delivery skills, with an ability to inform, influence, and impact all levels of management
- Understands the client journey and guides the customer along the path to greater product adoption, client/patient satisfaction and outcomes, client workflow integration, and ultimately the continued success of Get Well to service the client’s need
- Clear ability to multitask and handle complex matters with no supervision and with excellent follow up
- Ability to Identify and match the skills of project team members with the implementation requirements and tasks, including subcontractors if required, and verify that team members know and understand their assignments
- Communicate project goals to those outside the project and engage management or leadership in other units as needed to ensure customer success
- Demonstrated bias for action and decisiveness; comfortable with some level of ambiguity
- Ability to quickly grasp and distinctly explain technological concepts to non-technological people
About Get Well:
We are a global digital health company with more than 20 years of experience improving patient engagement. Through partnerships with some of the most progressive hospitals and health systems in the world, we use digital technology to improve the healthcare experience for patients, their families, and clinicians. The estimated pay scale for this position is $72,000 - 80,000, plus annual bonus potential. Base salary is dependent upon many factors including, but not limited to, education, experience, and skills.
This range is subject to change and may be modified in the future. In addition to compensation, Get Well offers a comprehensive benefit package, 401K and incentive plans, open paid-time away, paid leave programs, wellness reimbursement, cell phone subsidy, peer recognition programs, health advocacy and employee assistance programs, pet insurance, and so much more. Our most valuable benefit? An environment that supports YOU.Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
