We Lead. We Transform. We Deliver.
Ready to elevate your work experience? At Cask, you get to collaborate with incredibly talented people - designers, engineers, technologists, and industry thought leaders - who are all connected by a singular focus on solving business challenges that stand in the way of organizational change and progress. Along the way, we balance culture and business, resulting in a company that is committed to making the lives of our employees a little better and more fun each day through iteration and innovation. Cask invites you to bring your authentic, courageous, empathetic, and customer-obsessed self to be part of our experienced team delivering awesomeness for our customers and employees.Cask is seeking a Client Architect to be responsible for the overall design of client solutions and work with their delivery colleagues to ensure that the successful outcomes of those solutions are realized by our clients.
The best candidate for this role comes with 10+ years of experience in enterprise IT, within both industry and consulting capacities, who has worked across multiple disciplines and has a strong ability to learn technologies and articulate how those technologies can support meeting business objectives.We’re looking for someone who enjoys helping people craft solutions to complex problems and can draw on their broad, general experience from a multi-faceted career in enterprise IT to guide customers through the envisioning of solutions that leverage business process analysis and design, organizational change management and other consulting services in conjunction with technical implementation services for the ServiceNow platform.
What you’ll be doing:
- Provide solutioning support throughout the sales cycle including scoping, pricing, and proposal content support across disciplines such as: IT Service Management, Security Operations & Integrated Risk Management, Human Resources Services Delivery, IT Operations Management, IT Business Management, Customer Service Management
- Discover underlying customer requirements and objectives to effectively demonstrate ServiceNow technology solutions in their context and establish the scope for implementation engagements.
- Identify the need for and engage with key internal subject matter experts (SMEs) within each practice or capability area to ensure feasibility of envisioned client solutions and success for our clients in meeting their planned objectives
- Works with team members to aid in determining future product lines by working with Sales & Marketing to review product specifications and requirements; appraising new product ideas and/or product changes.
- Help to transition the detailed execution of projects to the service delivery organization and provide ongoing support throughout delivery with continuous customer engagement, overall architectural governance and quality assurance of the solutions being implemented
- Become the long-term technical partner of key customer accounts following the transition of projects to delivery – the trusted adviser for technical staff.
- Provide general guidance and support to Solution Architects within the delivery organization for your customers and projects that have transitioned to delivery.
- Supports bringing new products to market by helping evaluate proposed product requirements; reviewing other’s return-on-investment analyses; supporting enablement activities with sales, marketing, and services delivery.
- Supports the marketing team by participating in marketing events as a representative of the company.
- Writes and presents regularly in the form of blogs, white papers, and webinars to help promote those offerings they are most knowledgeable about.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.
- Contributes to team effort by accomplishing related activities as needed.
What you’ll bring to the table:
- This role requires a broad technical acumen in multiple areas. It is not expected that the role is an expert in everything but to have working knowledge across multiple areas and a willingness to learn on the job in order to speak the customer’s language.
- Experience as either a major stakeholder in platform strategy, or has implemented the ServiceNow platform in one or more organizations
- BS or BA Required, Masters a plus, preferably Information Systems or Business/Public Administration related
- Appropriate industry certifications for a senior level person of their background
- Ability to form the C-suite relationships - CIO, CTO, CISO, CHRO, COO, etc.
- Ability to listen and understand the customer and effectively communicate back a sound understanding of customer’s needs and objectives
- Ability to articulate the connection between a customer’s problems, proposed solutions, and expected outcomes or return on investment that can be realized to both the customer and engagement teams
- Requirements Analysis, Business Planning, Competitive Analysis, Sales Support, Pricing and Business Strategy skills
- Team player with the ability to work well across organizational boundaries
- Real world experience in delivering solutions in their areas of expertise
Perks? Oh, yes.Cask's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind. We are passionate about investing in our people. As lifelong learners, we support your continued education and career development through paid training, including ServiceNow certifications. We build in training dollars and hours into our annual plan for each and every employee so you have the time and resources available to stretch yourself.We value diversity at our company.
Cask is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.To learn more about Cask NX, please visit our website and check out our podcast series. Also be sure to follow us on LinkedIn, Facebook, and Twitter!Cask NX LLC (“Cask NX”) collects and uses your personal information, including sensitive personal information, for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance/the business purposes listed in the chart HERE.
We are committed to properly handling the personal information collected or processed in connection with your employment relationship with us. We will not sell the personal information, including any sensitive personal information, we collect about our employees or applicants for employment or share it with third parties for cross-context behavioral advertising.To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.Note: Base salary range is $123,000 to $189,000.
This range represents the expected compensation for this position. Actual salaries will vary and may be above or below the range when taking into account the wide range of factors that are considered in making compensation decisions, including but not limited to location; skill sets; experience and training; licensure and certifications; and other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each case. The range listed is just one component of the total compensation package for employees.Applicants must be authorized to work for ANY employer in the U.S.
We are unable to sponsor or take over sponsorship of an employment Visa at this time.
