Intact Technology is seeking exceptional technologists to architect, develop, implement, integrate, manage, and administer ServiceNow solutions for large enterprise customers. US Citizenship Required.
The ideal candidate will enjoy a fast-paced culture that promotes the development of new ideas in an innovative environment. This candidate must be customer focused, have excellent time management, communication, leadership, and follow-up skills.We are looking for a Senior Consultant who has expertise with the Configuration Management Database (CMDB), and who loves a challenge, loves working with data, and enjoys wrestling with software to solve problems. The Senior Consultant will operate on a team responsible for delivering Configuration Management Tools to our customers.
Intact Culture:
Intact is committed to customer success, employee satisfaction, and making the world a better place. Our culture thrives on individuality, independence, autonomy, and empowerment. We promote a healthy work/life balance full of flexibility to spend time with your family and cultivate your unique personal hobbies and interests. (We can’t wait to learn about yours!)We know that our people are our most valuable resource; therefore, we demonstrate an authentic interest in the well-being of our employees.
This is evident not only in the way we handle remote work and time off, but also in the personal and thoughtful questions we ask, and the personal development goals we help employees achieve. Intact is committed to providing the highest level of service to its customers, and we know that begins with employees who feel valued and fulfilled. We take pride in creating a positive workplace and experience for our employees and have been named a Washington Post Top Workplace in 2016, 2017, 2018, 2019, 2021, 2022 and 2023. We really care about you, and we really mean it! Visit our team page, if you’d like to see what other employees are saying.Responsibilities:
- Identify and document customer requirements for discovery and modeling of CIs, applications and services
- Guide customers to align defined requirements with industry recommended best practices
- Design and architect technical solutions for deployment of tools; work with teams to achieve consensus on design/architecture, and communicate the design to the client
- Plan and direct implementation of specific tools (Micro Focus Universal CMDB, ServiceNow CMDB)
- Define and document modeling standards; develop models according to standards; mentor junior consultants and customer staff in modeling skills
- Develop CMDB application views and perspectives to support report creation and data presentation
- Troubleshoot and resolve incidents involving Configuration Management tools; work with software manufacturer to open and track support cases on behalf of the customer when necessary
- Working with other team members, configure and enable discovery to collect CIs in scope to the appropriate level of detail, given the customers’ requirements
- Configure and activate integrations among Micro Focus and non-Micro Focus tools as they relate to Configuration Management
- Provide mentoring and knowledge transfer to junior consultants and client staff
- Document key processes and activities required to deploy, maintain and support Configuration Management
- Work in conjunction with experts in Service Management, Event Management and Monitoring to ensure that processes are correctly integrated with Configuration Management across all disciplines
Requirements / Qualifications:
- Education Required: 4-year university degree or equivalent professional experience
- Experience Required: Minimum 5 years in corporate, military or government environment working in a hands-on role with Micro Focus Configuration Management tools (UCMDB, UD)
- Demonstrated understanding of the role of Configuration Management in supporting and facilitating other IT Service Management Processes, such as Incident Management, Change Management, Request Management and Problem Management
- Expert TQL query development skills
- Expert understanding of Micro Focus approved modeling methodologies and best practices
- Good communication skills (oral and written) to both technical and non-technical audiences; good people / customer engagement skills
- Demonstrated ability to capture and document customer requirements
- Demonstrated ability to perform effectively as part of a team
- Able to work with minimal supervision
Desired Skills:
- Monitoring/event management experience
- Server administration experience (or understanding of how servers work)
- Understanding of how operating systems work and interact with discovery
- ITIL Foundations Certification
- Micro Focus UCMDB certification
- ServiceNow CMDB experience (Discovery, Service Mapping Implementation Certifications very nice to have)
Intact Technology’s Talent Vision: All for One, One for All!
- We are stakeholders in our customer’s success. Do it well or not at all!
- We are super passionate about delivering the best outcomes for our customers.
- Our people are doers, makers, creators, thinkers and creative problem solvers.
- Our culture thrives on individuality, independence, autonomy and empowerment.
- We encourage a healthy work/life balance.
Exceptional benefits for exceptional performers:
- Ongoing personal and professional development
- Unlimited paid time away from work to go on adventures, relax, or recover, plus 12 paid holidays.
- Company holiday closure December 25th – January 1st
- Premium healthcare plans, Medical, Dental, Vision including HSA and FSA options.
- Qualified 401k Program
- Virtual happy hours and other team building events.
- Wellness Clubs that cater to different interests
Intact Technology is an Affirmative Action Employer and is committed to providing equal employment opportunities without regard to an individual’s race, color, religion, age, gender identification, sexual orientation, veteran status, national origin, or disability.
