Job Description:
We are currently seeking an organized and customer-focused Software Support Coordinator to join our growing team. In this role, your tasks will include:Providing front-line support to our clients, through tickets and phone calls,Qualifying incoming requests and incidents in a timely manner,Assigning tickets to the rest of the team,Scheduling regular customer check-ins and tracking the status of their platform.
Responsibilities :
- Serve as the primary point of contact for customer inquiries, assessing their needs and providing appropriate assistance.
- Qualify and document customer issues, gathering relevant information to help diagnose and resolve problems.
- Triage incidents based on severity, urgency, and complexity
- Maintain accurate records of customer interactions and support activities using our ticketing system.
- Proactively contact customers, and check on the status and health of their platform.
- Contribute to continuous improvement initiatives aimed at enhancing the customer experience and streamlining support processes.
Requirements :
- Full-time position
- In Paris, with hybrid office presence
- High school diploma or equivalent required, Bachelor's degree in a related field preferred.
- Strong communication and interpersonal skills, with the ability to effectively interact with customers and team members in French and English.
- Basic technical skills and knowledge of Linux.
- Strong organizational skills, with the ability to prioritize tasks and manage multiple issues simultaneously.
- Ability to work in a fast-paced environment and adapt to changing priorities.
By joining our team, you will have the opportunity to work in a supportive and collaborative environment, with opportunities for growth. We offer competitive compensation and benefits, as well as ongoing training and development programs. If you are passionate about providing exceptional customer service and have a strong desire to learn and grow in the software industry, we encourage you to apply.Company DescriptionScality is one of the most prominent FrenchTech Startup, recognized in France and abroad for its technical leadership and its open source contributions.
Selected for the #FT120, Scality is also a worldwide leader in the space of software defined storage. Scality has over 300 customers in more than 30 countries, and they include some of the largest telecom operators and banks in the world, many TV stations, and over 30 hospitals. For its team members, Scality wants to be an exceptional employer with many benefits such as continuous education and sports budgets, donation matching, paternity leave and many other benefits that go well beyond standards.
Scality is also a conscious company which invested heavily in room-to-room conferencing to minimize travel and compensate for all its travel-related carbon emissions.Scality’s internal motto is: “work hard, play hard, eat well and amaze the customer!” Eat well really means “Enjoy Life” which Scality employees and leaders do very well!Learn more about Scality on our careers page .Get an inside look into the culture and life at Scality HERE.Follow us on Linkedin, Twitter, Glassdoor & Welcome to the Jungle to stay up to date on jobs and company newsApply for this job
