Our high-performing software development team seeks a
Senior Technical Writer in support of a high-profile application used across the entire Federal government and by millions of users.Objective
- Provide well organized technical documentation for the development/operational systems supporting Grants.gov
Technology
- Confluence, JIRA, common documentation tools
Responsibilities
- Improve technical document for already existing aspects of the GG systems and software. There is already a long list of documentation deficiencies for certain parts of our system.
- Attend Daily Standup meetings, developer meetings, and ops team meetings to listen for opportunities to improve documentation for day-to-day issues/obstacles.
- Drive meetings and conversations to elicit the technical details required to provide technically detailed documentation for aspects requiring documentation or documentation improvements. The candidate isn’t required to be knowledgeable in all technologies used in GG, but must be able to “draw” the technical details from support personnel that know the technological details best. Must be inclined to be “tenacious” in pursuit of this information.
Required Technical Knowledge, Skills and Experience (must have)
- Must have 5 to 10 years of relevant experience in technical writing or a related field.
- Must know how to schedule meetings and initiate conversations with technical staff regarding the usage, development, support, configuration, and maintenance of a complex system.
Helpful Technical Knowledge, Skills and Experience (good to have)
- Initiating new subjects and standards for documentation in Confluence and especially how Confluence and JIRA can be tied together to fully encapsulate documentation pieces.
- Facilitate the search aspects for finding the documentation quickly and easily, (keywords, links, knowledge base, etc.)
Other Knowledge, Skills, and Experience
- Great communication skills with very technical staff members, (staff members may be less inclined/skilled for creating documentation instinctively or naturally).
Team Culture and ExpectationsOur team is collaborative, supportive, friendly, and high performing. Team members are direct with each other; we engage in productive debate and continually mentor and coach each other. The expectation is that each member will contribute to the success of the entire team, readily offer to help others, and seek help, as needed. We are fully committed, accountable, detail-oriented, and thoughtful in our approach to our work, to each other, and to the customer. Work Hours The team works core weekday, day-time business hours, but this role may include some evening and weekend hours to meet delivery deadlines.
We achieve work/life balance with flex time and work-from-home options.
Physical Demands:
While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand. The employee may lift or move objects up to 5 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.MicroHealth will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, or status as a protected veteran and ensure that all employment decisions are based only on valid job requirements.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to [email protected] with your request and contact information.
