Job Summary:
Supervise, administer and maintain equipment and service billing assigned accounts to ensure timely and accurate billing. Champion day to day billing matters to resolution. Direct supervision of local billing team. Work with Vice President Field Administration to guide, direct, and train members of the billing team.
Essential Functions:
- Process new equipment sales orders to include review of order packet for accuracy, invoice equipment and remit for funding, set up service contract as applicable, finalize order in Sales Scorekeeper
- Field day to day equipment & service billing matters with team members
- Evaluate daily workflow and provide status to Vice President of Field Administration
- Provide data and participate in cross-departmental meetings for continuous improvement
- Renew expiring contracts monthly as assigned/backup
- Review 3rd party termination reports and adjust contract records and AR as backup
- Prepare and distribute meter reports, to include meters relating to National Account & 3rd party customers
- Advanced Contract Management analysis
- Process customer inquiries and contract corrections as assigned
- Customer Spreadsheet Billing as assigned
- Verify accuracy of billing data and revise and track any errors
- Prepare and process volume change requests from both sales and customers as needed
- Audit and input Credit Requests
- Advise customers and sales representatives on questions, concerns, or changes to contracts
- Assist Contract Specialists as necessary
- Process cancellation requests as needed
Additional Responsibilities:
- Other duties as requested by Management
Required Qualifications:
(Knowledge, Skills, Abilities)
- Strong administrative skills such as Microsoft Office, workflow & file management, and other office procedures
- Strong interpersonal skills for customer needs assessment to resolution & evaluation of customer satisfaction
- Attention to Detail
- Ability to multi-task and problem solve in a fast paced environment
- Active listening skills
- Strong oral and written communication skills and ability to recognize & communicate issues and roadblocks
- Time management skills, ability to organize and prioritize to accomplish tasks within deadlines
- Ability to use mathematics to solve problems
- Development of comprehensive E-Automate skills in billing area
- Critical thinking skills
- Leadership qualities; ability to guide team members through daily challenges
Required Education and Experience:
- High school diploma required; Associate’s in Finance/Accounting preferred
- 2-3 years of billing and/or accounting work experience
