Job Summary
Provides accurate technical and regulatory information to customers, Sales staff, and Engineering staff. Develops designs for specific customer needs, product enhancement, or new products as needed. Assists with the training of Lamons employees and customers on the latest products and regulations. Represents Lamons in technical and regulatory organizations of the refining/chemical industry. Supports internal and external issues with designs & equipment.
Job Duties and Responsibilities
- Meet and work with customers, both internally/externally, to provide a broad range of solutions to technical and regulatory issues.
- Completes trainings in person or virtually with customers and sales staff in technical/regulatory matters at national sales meetings, regional sales meetings, and other required events.
- Coordinates root cause analysis concerning incidents involving products.
- Assists in customer warranty claims.
- Assists in Quote Review Meetings, as necessary.
- Serves as Engineering liaison to Purchasing, Sales, Manufacturing, and others on technical and regulatory aspects of all products.
- Attends trade shows to provide direct technical interface with customers and potential customers as requested.
- Coordinates content updates and distribution of technical information
- Develops new designs and products to meet customer and industry needs.
- Responds to multiple requests in a timely manner.
- Knowledgeable in regulatory requirements and chemical compatibility relating to company products.
- Knowledgeable in manufacturing operations such as CNC machines, power presses, welders, benders, deburring, etc.
- Perform other tasks as assigned.
Job Specifications
Skills
- Excellent written/verbal communication and presentation skills
- The ability to coordinate multiple projects efficiently and on schedule.
- Demonstrated ability to work effectively with a variety of work groups.
- Ability to provide technical leadership and coordinating skills while serving customers.
- Display competence in technical and office software.
- Proficiency and competence in AutoCAD software.
- Problem Solving, root cause analysis.
- Basic understanding of industry standards related to piping and pressure vessel specifications.
Education
- Bachelor's degree in Engineering or an Engineering related field required. (Mechanical Engineering preferred)
Work Experience
- 1 - 3 years’ experience in a manufacturing industry, and in a related position working preferably with gaskets, fasteners, piping and/or pressure vessels
- Possesses a firm understanding of Engineering concepts relating to this field of work such as solid and fluid mechanics, heat transfer, process chemistry, chemical and physical properties of materials, metallurgical properties, galvanic corrosion, failure analysis, welding, and corrosion.
- Experience working with industry codes, for example API 6A, ASME B31.3, B16.5, B16.20, B16.21
Physical Requirements
- Ability to travel frequently required.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift 30 lbs. at a time.
- Must be able to access and navigate all areas of the industrial facility.
