Company Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.More about our mission.
Job Description
We are seeking a highly skilled and experienced Internal Communications Lead to spearhead the development and implementation of our internal communications function within Wise` Servicing (Customer Service) department.The successful candidate will be responsible for crafting an effective communications framework and strategy, including channel strategy, to enhance employee engagement, alignment, and productivity across the department.
Key Responsibilities:
- Develop and execute a comprehensive internal communications strategy aligned with the goals and objectives of Servicing and the overall Wise mission.
- Establish communication channels and platforms to facilitate transparent, timely, and effective communication among departmental teams, leadership, and employees.
- Create engaging content, including newsletters, memos, presentations, and intranet updates, to communicate departmental initiatives, updates, and key messages.
- Collaborate with cross-functional teams, including People Team, Product, Service Scale & Experience and Operations, to ensure consistency and alignment in messaging and communications efforts.
- Drive employee engagement initiatives and foster a positive and inclusive organizational culture through targeted communication campaigns and activities.
- Monitor and measure the effectiveness of internal communications initiatives, gathering feedback and insights to continuously improve strategies and tactics.
- Serve as a trusted advisor to departmental leadership, providing guidance and support on internal communications best practices, trends, and emerging technologies.
Qualifications
- Bachelor's degree in Communications, Public Relations, Marketing, or a related field. Master's degree preferred.
- Proven experience in internal communications leadership roles, preferably within a customer service or contact center environment.
- Strong strategic thinking and planning skills, with the ability to develop and execute communication strategies that drive organizational objectives.
- Excellent written and verbal communication skills, with the ability to craft clear, compelling messages for diverse audiences.
- Demonstrated experience in managing communication channels and platforms, including intranet, email, social media, and collaboration tools.
- Ability to work collaboratively across departments and levels of the organization, building strong relationships and influencing stakeholders effectively.
- Highly organized with excellent project management skills, capable of managing multiple priorities and deadlines in a fast-paced environment.
- Creative thinker with a passion for storytelling and engaging employees through innovative communication strategies.
- Strong analytical skills with the ability to interpret data and metrics to measure the impact of communication efforts and drive continuous improvement.
Join our team and play a key role in shaping the internal communication landscape within our Customer Service Department, driving employee engagement and fostering a culture of collaboration and excellence. If you are a dynamic communicator with a passion for connecting people and driving positive change, we want to hear from you!
This role can be filled in Budapest or Tallinn.
If you are interested in the role please submit you application with your CV and Cover Letter until the 5th of May.
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.We’re proud to have a truly international team, and we celebrate our differences.Every Wiser should feel that they can be themselves at work.Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.Having diverse teams that reflect our diverse customer base helps us build a better product.
We can be more creative and empathetic to our customer’s needs and make sure we leave no-one behind on our journey to mission-zero.For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.If you want to find out more about what it's like to work at Wise visit Wise.Jobs.Keep up to date with life at Wise by following us on LinkedIn and Instagram.
