ApplyDescription
Management Controls Inc. (MCi) is looking for an Account Manager to join our Customer Success team. In this role, you will develop strong working relationships with leaders in our customers’ organizations, and thus become intimately involved in managing the needs of the client on all levels; delivering strong customer satisfaction. The business is privately held, has been around for 30 years, services most of the Fortune 100, and is experiencing exponential growth, which will last into the next decade.
In addition to the normal tech company benefits like stocked kitchens, an in-house gym, bonuses, and flexible PTO. The company also offers 100% paid healthcare. So, if you want to work in place that takes care of you and those you love, values creativity, learning, and individual contribution think about joining the team.
Duties and responsibilities
- Establish yourself as the lead point of contact for any and all matters related to your client
- Develop trusted advisor relationships with customer stakeholders and executive sponsors within an organization
- Set Client expectations according to MCi strategy and manage expectations
- Navigate through the various client organizations and locations to increase awareness of MCi offerings and solutions
- Conduct a business review on progress of quarterly initiatives to Client stakeholders
- Act as the primary escalation point for clients in need of solution support and coordinate MCi resolution of clients’ key issues
- Manage the client introduction to MCi internal departments including, but not limited to: Support, CoE, and Sales functions when required
- Manage timely and successful delivery of our solutions according to customer needs and objectives
- Establish yourself as the lead point of contact for internal customer needs pertaining to external client opportunities
- Collaborate with:
- Sales team to provide commercial delivery support
- Solution Architects to understand the solution proposed to the client
- Services team to provide implementation support
- Product Team to provide input on client’s requests (e.g. enhancements)
- Help Desk and Development to provide technical support
- Establish and continuously monitor an Account Management plan for each assigned Client
- Maintain and expand revenue base with MCI existing clients by continuously educating them about MCi offerings and solutions and being responsive, dependable and reliable to their needs
- Provide assistance and best practice guidance to assigned clients
- Travel as required to support sales team and existing clients’ activities and needs
RequirementsQualifications include:
- Bachelor's Degree in appropriate field of study or equivalent work experience
- Proven account management or other client-facing relevant experience
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple demands and/or client issues at a time while properly setting the client’s expectations
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Experience in software lifecycle and/or SaaS industry
- Effective time and issue management skills
- Experience with Microsoft Office Suite (PowerPoint, Word, Excel)
- Experience with MS Office (PowerPoint, Excel, Word and Visio mainly)
- Experience with MCi Products (Track, Forecaster, Insights) and able to conduct live product demos to clients
Soft Skills:
- Self-motivated and able to thrive in a results-driven environment
- Natural relationship builder with integrity, reliability and maturity
- Ability to prioritize among competing tasks and requests
- Critical thinking and problem-solving skills
- Keen attention to detail and adherence to deadlines
- Teamwork and team player
- Strong interpersonal skills
California applicants: please see our privacy notice here.
