Endpoint Engineer

About the Team

OpenAI’s IT organization supports the mission of deploying artificial general intelligence (AGI) for the benefit of all. Our team is committed to providing seamless technological support and solutions to ensure that all OpenAI employees are well-equipped and connected. This enables them to contribute effectively towards our AI research, corporate operations and product initiatives.

About the Role

As a Client Platform Engineer at OpenAI, you will play a pivotal role in maintaining and shaping the overall experience of our employee endpoints, specifically focusing on our Mac laptop and corporate iPhone fleet. Your responsibilities will include ensuring that these endpoints are optimally set up for a variety of use cases, including advanced security configurations, seamless software deployments, and efficient troubleshooting processes. This role requires a proactive approach to monitor and address the needs of our diverse team, contributing to the development of scalable solutions that enhance the effectiveness of our endpoint program.

By keeping our systems reliable and responsive, you will directly impact the agility and efficiency of our work at OpenAI.

This is a hybrid role and will require 3 days a week in our San Francisco office.

In this role, you will:

Manage our MDM and adjacent systems
Develop and implement robust patch policies and create custom application installers
Customize and streamline the deployment of endpoints tailored to diverse user stories
Collaborate closely with our enterprise security team to ensure all devices comply with the latest security standards and company policies
Lead initiatives to move towards a collaborative endpoint management program through the use of source control

You may be a fit for this role if you have:

Deep technical mastery of MacOS and iOS environments, with substantial experience managing these systems at scale within a hyper-growth company. You should be adept at handling rapid changes in infrastructure and user needs.
Advanced scripting skills in Python and Bash, with proven ability to automate processes, develop tools, and integrate systems that significantly improve operational efficiency and user experiences.
Extensive experience with MDM solutions, particularly Jamf Pro, ensuring comprehensive management, security, and compliance of MacOS and iOS devices.
Expertise in deploying and managing large fleets of Macs and iOS devices, with a strong understanding of network configurations, security protocols, and troubleshooting practices in large-scale environments.
Demonstrated capability in source control tools and practices, contributing to a collaborative endpoint management program that aligns with modern DevOps and agile methodologies.
Experience in implementing zero-touch setup processes for endpoints, streamlining device deployment, and maintenance without compromising security or user productivity.
Proficiency in creating robust patch policies and custom application installers that meet the stringent requirements of a fast-paced, security-conscious organization.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. OpenAI Affirmative Action and Equal Employment Opportunity Policy StatementFor US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.OpenAI Global Applicant Privacy PolicyAt OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared.

Join us in shaping the future of technology.Compensation Range: $225K - $310K

Life at OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first — ahead of profit. Their main product is ChatGPT. They've trained a model called ChatGPT which interacts in a conversational way. The dialogue format makes it possible for ChatGPT to answer followup questions, admit its mistakes, challenge incorrect premises, and reject inappropriate requests. To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Thrive Here & What We Value1. OpenAI is an equal opportunity employer that values diverse perspectives, voices, and experiences. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.2. Our commitment to providing reasonable accommodations for applicants with disabilities is demonstrated through our global applicant privacy policy and the option for requests via a provided link.3. We believe in shaping the future of technology by creating AI systems that are safe, reliable, and have human needs at their core. Our mission includes encompassing diverse perspectives, voices, and experiences to benefit all of humanity.4. OpenAI's hybrid work model consists of 3 days in the office per week, promoting a collaborative environment while offering relocation assistance for new employees.5. We prioritize impact by supporting researchers, enabling initiatives that have enduring customer and business impact, focusing on data and insights, preparing for future transformative technologies, and engaging in robust security practices.6. Our commitment to safety is evident through our emphasis on creating AI systems with human needs at their core and a fast-paced environment that provides individuals with high autonomy while valuing diverse perspectives and experiences.7. OpenAI's dedication to ensuring AI benefits all of humanity includes providing reasonable accommodations for applicants with disabilities, adhering to the San Francisco Fair Chance Ordinance, and considering qualified applicants with arrest and conviction records.