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Job Title: Rental CoordinatorCompany: Lonestar Equipment SolutionsLocation: Houston, TX-Corporate OfficeJob Type: Full-timeVETERANS ARE ENCOURAGED TO APPLYLonestar Equipment Solutions is a dynamic and rapidly growing organization. We are seeking an experienced and motivated Rental Coordinator to join our team. In this role, you will assist customers and clients in obtaining the equipment they need to complete any project, providing excellent customer service and following our passion to MAKE IT HAPPEN. Responsibilities:
- Manage rental inquiries via phone, email, and in-person.
- Coordinate rental reservations, including scheduling, availability checks, and equipment selection.
- Ensure accurate and timely processing of rental contracts and agreements.
- Collaborate with the operations team regarding equipment maintenance, repairs, and inventory management.
- Arrange for delivery and pickup of rental items, ensuring prompt and efficient service.
- Resolve any rental-related issues or discrepancies with clients in a professional and timely manner.
- Serve as the primary point of contact for customer inquiries, providing product information, pricing details, and rental policies.
- Assist customers in selecting the right rental equipment based on their needs and preferences.
- Address customer concerns, complaints, and feedback with empathy and professionalism.
- Build strong relationships with clients by offering personalized assistance and attentive service throughout the rental process.
- Actively promote additional services or products to enhance the customer experience and drive sales growth.
- Follow up with customers post-rental to ensure satisfaction and gather feedback for continuous improvement.
- Other tasks as assigned by management.
Requirements:
- Associates degree required, bachelor’s degree in a business or communications discipline preferred.
- 2 years prior experience in customer service or a rental coordination role.
- Excellent communication skills, both verbal and written.
- Strong organizational abilities and attention to detail.
- Proficiency in computer applications, including MS Office and rental management software (experience with Point of Rental a plus).
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously with a high sense of urgency.
- A positive attitude and a genuine desire to assist customers and contribute to their success.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
Benefits
- Medical, dental, life and vision insurance
- 401(k) Retirement Plan and Match
- Paid Time Off
- Specified Holiday Pay
Disclaimer:This job description is a general outline of the day-to-day duties to be expected and may not cover all job responsibilities that may be assigned by management.
