IT Support Technician I/II
(This is a remote position open to applicants residing in TX)
Job Description
Support Technicians provide front-line technical support for end users and troubleshooting of server and network systems as well as dispatching to troubleshoot and remediate issues on-site for clients. This position performs repairs to software or peripheral equipment configurations, following design or installation specifications. Support Technicians escalate issues to senior staff members. The Support Technician will interact with users that include C-Level or Executive client contacts, so professional verbal and written communication skills are a must.
Occasional training of end users and new team members is required. Strong decision-making, problem-solving, multi-tasking and planning skills are utilized to provide excellent customer service in a fast-paced environment. Support Technicians work both as a team and an individual contributor to serve as an advanced problem solver with creative solutions that focus on long-term stability. Attention to detail is required to fill out tickets according to company standards. The desire to learn and ability to absorb new skills and information are key to this position.
Requirements
- Installation, troubleshooting and basic configuration of Windows Desktop Operating Systems
- Basic troubleshooting of hardware, software
- Troubleshooting of web browsers and applications
- Basic understanding of configuration and operation of mobile devices
- Basic understanding of VoIP phone systems
- Printers and peripherals
- Basic Networking/Wi-fi experience
- Willingness to complete a background check for the role
Get to the EDGE—where Everyone Deserves Great Experiences!
IronEdge is the premier IT solutions provider for Texas-based businesses. We love what we do, and our team loves working together to eliminate the frustration companies face with technology. As a service-centric company with a culture that always puts people first, IronEdge is dedicated to providing a fun, fulfilling and inclusive environment where teammates can excel in their specialized roles.
Benefits
- IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance.
- Vision Insurance
- AD&D Insurance
- Short-Term and Long-Term Disability Insurance
- Flexible Spending Account and Health Savings Account
- Paid Time Off plus Holidays and Floating Holidays
- Matching 401k
- At IEG, everyone deserves great experiences!
Salary Range
$38,000 to $43,500
