About BridgeBio
BridgeBio is a biopharmaceutical company founded to discover, create, test, and deliver transformative medicines to treat patients who suffer from genetic diseases and cancers with clear genetic drivers. We bridge the gap between remarkable advancements in genetic science in academic institutions and the delivery of meaningful medicines to patients. Founded in 2015, the company has built a portfolio of 20+ drug development programs ranging from preclinical to late-stage development in multiple therapeutic areas including genetic dermatology, precision oncology, cardiology, endocrinology, neurology, pulmonology, and renal disease, with two approved drugs.
Our focus on scientific excellence and rapid execution aim to translate today’s discoveries into tomorrow’s medicines. We have U.S. offices in San Francisco, Palo Alto, and Raleigh, with small satellites in other parts of the country. We also have international offices in Montreal, Canada, and Zurich, Switzerland, and are expanding across Europe. To learn more about our story and company culture, visit us at https://bridgebio.com
Who You Are
BridgeBio is looking for a Patient Access Liaison (PAL) to engage with patients/care partners on access, affordability, and reimbursement process for BridgeBio's portfolio of Commercialized assets. Reporting to the Head of Patient Services, this individual will be responsible for engaging with patients/care partners and cross-functional teams. The Patient Access Liaison will play a critical Commercial role in supporting BridgeBio assets. The primary goal will be to educate patients/care partners on access, affordability, and reimbursement processes, build patient support program awareness, and execute all new product launch activities. The Patient Access Liaison will work collaboratively with the Head of Patient Services and internal colleagues to align on the patient services goals and pull through on brand strategies.The ideal candidate should be prepared to work in a fast-paced environment and must be able to collaborate with multiple internal and external stakeholders, including Legal, Compliance, Sales, Commercial Analytics, Commercial IT, Training, Pharmacovigilance & Market Access. Additionally, exceptional judgment, business acumen, discretion, communication skills, the ability to empathize, and strong relationship-building skills are a must.
Responsibilities
- Provide patient/care partner-facing access and affordability support for all BridgeBio Commercialized assets. This requires working closely with the Market Access team, Commercial training, and Brand Marketing team
- Compliantly ensure a positive patient journey through collaborations with all BridgeBio stakeholders
- Lead the evaluation and implementation of patient access opportunities within a specific geographic area for all applicable patients
- Provide face-to-face or via phone personalized issue resolution, including potential hurdles with access and affordability with patients/care partners
- Direct access support between consented patients and all relevant stakeholders (hub, pharmacies, prescriber’s offices, and support organizations)
- Coordinate with the hub partner on missing information follow-ups
- Own the relationship between ForgingBridges, a support program offered to patients to access BridgeBio approved medicines, and consented patients
- Onboard and welcome new patients to the ForgingBridges support program
- Manage patient status changes with ForgingBridges and follow up with patients/care partners, prescriber’s offices, and pharmacies
- Ensure ForgingBridges support program business rules are followed
- Control the workflow of information and communications with consented patients
- Collaborate with the BridgeBio Patient Advocacy team on patient/care partner engagements and attend local, regional, and national advocacy meetings/events
- Facilitate and present in-office education with patients/care partners as requested
- Report key insights and findings in a compliant manner to the Brand Marketing and other internal Commercial functions
- Follow BridgeBio’s policy on handling protected health information (PHI) obtained through pharmacies, prescriber’s offices, and interactions with patients/care partners
- As needed, attend Commercial national sales meetings, conferences, and regional events
- Work on designated projects that are within the scope of services for Market Access as assigned and/or consistent with developmental plans and strengths
- Provide strategic and tactical input for continuous improvement purposes
- Develop tactical plans (i.e., educating, triaging, hub interactions, etc.) and execute against those plans in support of strategic access imperatives, such as key performance indicators or role metrics as identified by Market Access leadership
- Additional responsibilities may be assigned
- 80-90% domestic travel is required, regionally and intermittently across the US
No matter your role at BridgeBio, successful team members are:
- Patient Champions, who put patients first and uphold strict ethical standards
- Entrepreneurial Operators, who drive toward practical solutions and have an ownership mindset
- Truth Seekers, who are detailed, rational, and humble problem solvers
- Individuals Who Inspire Excellence in themselves and those around them
- High-quality executors, who execute against goals and milestones with quality, precision, and speed
Education, Experience & Skills Requirements
- BA/BS degree is preferred
- Minimum of 5-8 years of Biotech/Pharma experience. Patient services, Market Access, and hub experience preferred
- Cardiology, Pediatric, Oncology, and Rare Disease experience are preferred
- Strong communication and interpersonal skills
- Ability to work independently and in a team environment
- Demonstrate confidence in building rapport with patients/care partners
- Must have a strong foundation and experience working closely with patient support programs, including copay, cost-sharing programs, affordability design, and hub models for medical and pharmacy benefit products
- Comprehend the complex environment of the specialty market, buy and bill, retail market, reimbursement/access challenges, as well as the OIG/CMS/legal guidelines for offering patient support programs
- Demonstrate excellent analytical skills and the ability to develop sound strategies and tactics for patient access
- Exhibit superior communication (oral and written) and teamwork skills to effectively contribute across cross-functional teams
- Training experience is a plus
- Extremely detail-oriented oriented to create and manage program documents
- Experience establishing and maintaining high-level relationships with key decision-makers
What We Offer
- Patient Days, where we are fortunate to hear directly from individuals living with the conditions we are seeking to impact throughout the year and learn how we can improve our efforts
- A culture inspired by our values: put patients first, think independently, be radically transparent, every minute counts, and let the science speak
- An unyielding commitment to always putting patients first. Learn more about how we do this here
- A de-centralized model that enables our program teams to focus on advancing science and helping patients. Our affiliate structure is designed to eliminate bureaucracy and put decision-making power in the hands of those closest to the science
- A place where you own the vision – both for your program and your own career path
- A collaborative, fast-paced, data-driven environment where we inspire ourselves and each other to always perform at the top of our game
- Access to learning and development resources to help you get in the best professional shape of your life
- Robust and market-competitive compensation & benefits package (Base, Performance Bonus, Equity, health, welfare & retirement programs)
- Flexible PTO
- Rapid career advancement for strong performers
- Potential ability to work on multiple BridgeBio Pharma programs across multiple therapeutic areas over time
- Partnerships with leading institutions
- Commitment to Diversity, Equity & Inclusion
At BridgeBio, we strive to provide a market-competitive total rewards package, including base pay, an annual performance bonus, company equity, and generous health benefits. Below is the anticipated salary range for candidates for this role who will work in California. The final salary offered to a successful candidate will depend on several factors that may include but are not limited to the type and length of experience within the job, type, and length of experience within the industry, educational background, location of residence and performance during the interview process.
BridgeBio is a multi-state employer, and this salary range may not reflect positions based in other states.Salary$165,000—$220,000 USD
