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Full-timeDescriptionFutura Mobility is a leading company in the Workforce Support industry in the region. We're now hiring a Field Service Technician to help us keep growing. Our Technology Center is comprised of field service technicians, engineers, help desk and technical support personnel. If you're excited to be part of a successful team that values teamwork and collaboration, we encourage you to apply if you meet the basic qualifications listed below.
- Drive service success, maximize customer retention, improve customer satisfaction!
- Responsibilities
- Provide service and customer support during field visits or dispatches
- Manage all on-site installation, repair, maintenance, and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Document processes
- Respond quickly to customer issues
- Advise and demonstrate/educate customers on the equipment as needed
- Operate vehicle in a safe manner and use field automation systems
- Follow all company’s filed procedures and protocols
- Cooperate with the technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
Requirements
- High school diploma/GED equivalent, Technical degree, or certification preferred
- Ability to troubleshoot, test, diagnose, repair, and technical service equipment
- Previous experience working in a hospital/healthcare setting is highly preferred
- Proven field service experience
- Great mechanical aptitude
- Ability to lift to 55 pounds
- Ability to stand on your feet up to 8 hours a day
- Great communication skills to work with customers
- Excellent problem-solving skills
- Ability to work flexible shifts and to adapt to changing work schedules/priorities
- Highly proficient in spoken and written English
- Willingness to drive a straight truck is a plus. Medical Cert required.
- Experience working with nursing carts and power systems (Capsa, Rubbermaid, Ergotron, Enovate, Tripplite, etc....) would be preferred
- Logistics
- Must live within a daily commuting distance (15 - 20 miles) of 18936 to be considered or willing to relocate (Relocation costs will not be reimbursed for this role)
- Hours - Monday through Friday, 8 AM - 5 PM
- Valid PA Driver's License and reliable (own) method of Transportation
- Current IRS standard mileage rates will apply
