Company Description
Launched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo is a technology company focused on empowering Indian travelers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travelers in making smarter travel decisions by leveraging artificial intelligence, machine learning and data science-led innovations on ixigo’s OTA platforms, including websites and mobile applications.
ConfirmTkt and AbhiBus became a part of ixigo in 2021. ixigo is headquartered in Gurugram with offices in Bangalore (ConfirmTkt) and Hyderabad (AbhiBus).
The ixigo, ConfirmTkt and AbhiBus apps allow travellers to book train tickets, flight tickets, bus tickets, hotels, cabs and provide travel utility tools and services developed using in-house proprietary algorithms and crowd- sourced information. In 2022, as per data.ai, ixigo was featured in the Top 10 most downloaded travel apps worldwide.
Job Description
- Ensure compliance with contractual agreements, service level agreements, and key account requirements.
- Conduct regular business reviews with Travel Agents to maintain transparency, gather feedback, and foster continuous improvement.
- Collaborate with internal teams to address Travel Agents requests, resolve issues, and deliver exceptional service.
- Conduct outbound calls to travel agents to promote Travel Product
- Provide administrative and operational support to the sales and operations team in a B2B travel agency.
- Facilitate the smooth onboarding process for Travel Agents, ensuring a seamless transition from sales to implementation.
- Serve as the main point of contact for Travel Agents during the onboarding process, addressing inquiries and providing guidance.
- Coordinate with cross-functional teams to set up Travel Agent accounts, configure systems, and do hand holding for usager of Agent Portal Login
- Manage Agent Enrollemnt/Registration process , KYC documentation, and Timelines to ensure onboarding tasks are completed on schedule.
- Maintain accurate records of interactions and sales activities in CRM software.
Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in client onboarding, customer success, account management, or a similar role.
- Strong interpersonal and communication skills with the ability to build relationships and manage client expectations.
- Detail-oriented approach and organizational skills to manage multiple client onboarding simultaneously.
- Ability to work collaboratively with internal teams, including sales, product, and support, to deliver exceptional client experiences.
- Problem-solving abilities to address client concerns, troubleshoot issues, and ensure successful onboarding outcomes.
- Customer-centric mindset with a focus on providing valuable insights, recommendations, and solutions to clients to drive long-term satisfaction.
- Proficient in MS Office suite and travel management software for data entry and documentation.
