Practice Manager

What will I be doing?

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  Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
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  Drive demos, walk-throughs and solution reviews with customers.
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  Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
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  Configure Zenoti to meet customer business scenarios
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  Identify risks based on current product capabilities; define and implement mitigation plans
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  Address customer issues and concerns in a timely fashion to ensure customer satisfaction
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  In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.
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  Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
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  To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios.
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  Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
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  Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives
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  Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.

What skills do I need?

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  4-8 years of experience in Implementation and support of Enterprise products
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  Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.
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  Proven fast learner of enterprise applications, experience in implementing cloud solutions.
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  Proven successful track record in large scale enterprise implementations involving integrations using APIs and web services, data analysis/ data migrations,
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  Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding.
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  Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
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  Ability to manage and work across multiple projects. Experience working with remote teams across different timezones
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  Strong ability to demo/train and deliver excellent customer presentations.
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  Strong logical, analytical and problem-solving skills
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  Open to travel on short notice to customer locations when required
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  Good to have knowledge of Web Design using HTML, JavaScript
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  Good understanding of MS Office, JIRA, Basecamp applications
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  Ability to learn new skills and operate in a fast-paced and changing environment.
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  Experience in the wellness/spa industry is a plus.
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  Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.

Benefits

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  Best in Industry salary and equity in the company
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  Comprehensive medical coverage for yourself and your immediate family
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  An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counselling, stress management, the inclusion of family for most benefit awareness building sessions
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  Unlimited vacation
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  Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, and community give-back initiatives"