About the role:
Forter is seeking an Office Experience Manager to oversee multi-site facility management in Europe, in addition to employee experience and engagement practices for Forter's EMEA organization. This position is based at our European hub office in central London.
What you'll be doing:
Workplace Management
- Serve as the primary point of contact, representing the office professionally and warmly, to employees and visitors.
- Own day-to-day facilities management to ensure a safe, clean, and efficient working environment. This involves cultivating and maintaining positive working relationships with the landlord and vendors, overseeing pantry and office supplies, and managing maintenance tasks.
- Conduct daily walk-throughs to ensure that the office is in excellent condition, including the functionality of all IT equipment.
- Lead operational projects related to both existing and future office spaces, including office moves, renovations, and space optimization strategies.
- Provide remote support to Forter’s coworking offices in EMEA, currently located in Paris. Manage accounts and pantry supply orders to ensure operational efficiency.Partner with Finance on the management of EMEA’s Workplace and Employee Experience budget.
Employee Experience
- Lead regional initiatives for Employee Experience, focusing on cultivating an inclusive community and culture. This involves organizing meaningful events, celebrating milestones, managing swag and gift shipments, and other ad hoc projects.
- Facilitate diversity, equity, and inclusion projects throughout the company, encompassing Employee Resource Groups (regional and global), recognition of global holidays, wellness initiatives (physical and mental), and philanthropy.
- Administer a consistent and effective onboarding and offboarding processes for new employees across all teams and countries in the EMEA region.
- Manage internal workplace communications, proactively engaging employees to maintain high levels of involvement and satisfaction.
- Utilize data-driven insights identified in engagement surveys to identify and implement changes that enhance the overall workplace and employee experience.
What you'll need:
Qualifications:
- Proven experience in facilities management, with a keen understanding of space optimization and resource allocation.
- Strong background in organizing and executing employee engagement initiatives, events, and projects.
- Excellent communication and interpersonal skills with the ability to collaborate across various teams.
- Proactive, detail-oriented, and able to manage multiple tasks in a fast-paced environment.
Requirements:
- This is an in-office, 4 days per week role (Friday is a half day from home!)
- Ability to participate in scheduled after-hours events once per month
Benefits:
- Competitive salary and equity
- Private health insurance, including vision and dental coverage
- Generous PTO policy
- Half day Fridays, every Friday
- Home office stipend
About us:
Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.The Forter Decision Engine finds patterns across more than one billion identities in our dataset.
We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.
Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:
- Great Place to Work Certification (2021, 2022, 2023)
- Fortune’s Best Workplaces in NYC (2022)
- #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
- Forbes Cloud 100 (2021, 2022)
- SAP Pinnacle Awards “New Partner Application Award” (2023)
- Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)
Life as a Forterian:
We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms.
So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
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