We all have important information we need to manage, and protecting it should be easy. Over 100,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.
Sales Enablement is the team responsible for not only empowering the rest of our Go-to-Market team to succeed, but also to provide our customers with assistance and demonstrations during the discovery phase with our more technical products and tools – the end goal being success for both our customers and your fellow team members.As a Solutions Architect, you’ll be working directly with our customers primarily in a post-sales capacity to successfully plan and deploy technologies like the 1Password SCIM bridge, 1Password Connect, Passage, and our various Secrets Automation plugins; testing tools like MDMs, APIs, and command-line scripts; lending a hand to our support team as an escalation point; and liaising with our internal teams about the issues our customers are facing.This is a Remote opportunity within Canada and the US (Eastern Time Zone preferred).
What we're looking for:
- Strong and timely communication skills over email, phone, and video. This position is heavily customer facing and this should be exciting for you.
- A knack for communicating complex technical problems in a simple and easy-to-understand way.
- Experience with various SaaS products and cloud-based infrastructure: Linux, DNS, Docker, Kubernetes, TLS, and command-line interfaces to name a few.
- The ability to take on new technologies and products with the challenges they bring and quickly become a subject matter expert for the rest of your team.
- An excellent ability to work with other team members and to nurture healthy relationships across the many teams this role would have you interface with.
- A love for creating and testing solutions and for determining the root causes of problems customers face.
- A desire for creating strong documentation and refining processes to not only share your knowledge with your team but to make the work more efficient.
- A strong desire to learn and expand your knowledge.
What you can expect:
- Month 1
- Get to know the product, our culture, and the people you'll be working with.
- Shadowing customer calls, both technical and sales, to get a feel for what customers need, expect, and look for from 1Password.
- By the end of the first month, you’ll be able to deploy our SCIM bridge and 1Password Connect server, connect via API or IdP, and start to be able to confidently answer questions from the rest of the Go-to-market team.
- Month 3
- You can successfully help a customer directly plan and deploy with some of our “one-click” deployment options for the SCIM bridge and troubleshoot any issues that may arise.
- You can help a customer plan a deployment of Secrets Automation and confidently discuss using our pre-built SDKs or plug-ins as well as our open API.
- Supporting existing customers with advanced and ongoing training needs.
- Proactively report on customers’ needs and valuable feedback to enhance and improve processes and the product.
- Month 6
- Own customer projects from start to finish and help some of our larger customers with trickier projects.
- Successfully navigate consultation, implementation, and troubleshooting calls as the primary contact.
- Find ways to assist our go-to-market teams to expand our installed bases of these products.
- Interface with the development and product teams to improve the customer experience for our more technical products.
Bonus points for:
- Previously working for an organization in the technology space providing higher than tier one style support.
- Previously working in or adjacent to the DevOps space.
- Experience working directly with software development.
- Personal experience with 1Password or another password manager.
- PowerShell experience.
USA-based roles only: The Annual base salary for this role is between $112,000 USD and $152,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.Canada-based roles only: The Annual base salary for this role is between $116,000 CAD and $158,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission.
While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across Canada and the USA. In leadership roles, you can expect to travel once per month on average.
What we offer:
We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer: Health and wellbeing> 👶 Maternity and parental leave top up programs> 👟 Wellness spending account> 🏝 Generous PTO policy > 💖 Company-wide wellness days off scheduled throughout the year > 🧠 Wellness Coach membership> 🩺 Comprehensive health coverage Growth and future > 📈 Employee stock option program for all full time employees > 💸 Retirement matching program> 💡 Training budget, 1Password University access, and learning sessions > 🔑 Free 1Password account (and friends and family discount!) Flexibility and community> 🤝 Paid volunteer days > 🌎 Employee-led DEI&B programs and ERGs> 🏠 Fully remote environment> 🏆 Peer-to-peer recognition through Bonusly You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this your Talent Partner would be happy to address them with you.Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.Candidate Privacy NoticeWhen you apply for a position, refer a candidate, or are being considered for a role at AgileBits, Inc.
(dba 1Password, 1Password, we, us, or our), your information is stored in Lever, in accordance with Lever's Service Privacy Notice. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background.Candidates may also optionally choose to self-identify their race/ethnicity, gender identity, sexual orientation, age, and disability.
These answers will help us evaluate our diversity and belonging efforts. You do not have to answer these questions—your answers will not be linked to your name or job application, will not be visible to the hiring manager reviewing your application, and will in no way affect your job application. If you have any questions about the collection or use of this information, please contact [dpo@1password.com].When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.
If you have any questions about how we use or process your information, or if you would like to ask to access, correct, or delete your information, please contact our privacy team at [dpo@1password.com] or through 1Password Support.Apply for this job
