About
TeckroWe founded Teckro to simplify and modernize clinical trials. In fact, thousands of clinical trial investigators and research site staff rely on Teckro to make the most informed decisions for their patients. That’s where you come in. We’re offering you a role with purpose. Your contribution at Teckro will lead to faster, safer and more efficient clinical trials. Quality of life will be improved. In the end, lives will be saved. Could you be our newest Teckronaut?What you’ll Do:
- Operate as the main Professional Services point of contact for all matters specific to the assigned projects.
- Ensure the ongoing successful delivery of Teckro products to clients by building strong and productive relationships with clients and co-workers.
- Manage day to day relationships with key existing clients ensuring and identifying opportunities for the relationship to develop in the future through frequent communication.
- Responsible for educating clients on products, new solutions and best practices.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Responsible for ensuring all of the project requirements and objectives are correctly gathered, understood, communicated and prepared for execution.
- Provide guidance and motivation to project teams to successfully achieve project goals and strategic business objectives.
- Devise creative solutions to critical customer and user needs.
- Manage the development of project plans with focus on achievement of project goals and strategic business objectives, including project specific KPIs and metrics.
- Management of resource capacity and time tracking allocated to project level resources.
- Responsible for the co-ordination, resourcing and delivery for multiple projects running concurrently to meet the defined project constraints of scope, time and cost.
- Accountable for project success including cost, schedule, quality and scope management.
- Participate in the exchange of ideas and information within the Professional Services team and with other departments to ensure best practices are shared throughout Teckro.
- Responsible for selecting the appropriate Project Life Cycle depending on the project type.
- Delivering timely and accurate reporting on project status and timelines including the identification of opportunities for improvement.
- Managing relationships with customers and the project team throughout the life cycle of the project to ensure business needs and technical solutions are aligned and understood.
- Managing system changes in line with stakeholder requirements, ensuring that quality requirements are met and accepted by both the customer and the internal Teckro teams.
- Formally close out projects and complete Lessons Learned.
- Work with internal teams as well as external stakeholders to identify, monitor, manage and mitigate risks during the implementation and ongoing maintenance of the project and adhere to change control process where applicable.
- Proactively identify potential and existing issues in client service relationships, address these directly and intervene when necessary to ensure client satisfaction.
- Being an active contributor of support sales and programme team to deliver success for Teckro and our clients
- Ability to travel (approximately 20-30%)
- Undertake other duties in-line with your role and business requirements as required.
The Ideal Candidate will have:
- 2-5 years plus in a project management role or equivalent client facing roles.
- Experience in delivering client-focused solutions based on customer needs.
- Proven ability to manage multiple projects at a time while paying strict attention to detail.
- Ability to form strong and constructive internal as well as external professional relationships.
- Demonstrated ability to shape, and deliver results to, customer expectations.
- Strong influencing, negotiation skills and presentation skills.
- Excellent communication, interpersonal, organizational and telephone skills.
Qualifications Required:
- BA/BS degree in related field; or equivalent combination of relevant work experience and education.
- QQI Level 6 in Project Management and / or Certified Associate in Project Management (CAPM) would be preferred.
Location and Travel:
- Current model is a hybrid work option with the flexibility to work in our Irish offices located in Dublin or Limerick City.
- We also offer flexible start/ end times, allowing your schedule to suit your lifestyle
- Travel is required in the role (20% - 30%) / Willingness to travel internationally as required’ under the travel section
- Please note: Regrettably we cannot offer work permit/sponsorship or self-sponsorship for this role. Eligible applicants must already hold valid and legal work permit for Ireland
