Develop, oversee, and implement the administration and operations of HR and recruiting programs and policies at each stage of the worker and customer lifecycle, including: onboarding, employee status changes, offboarding, transfers, payroll and other compensation changes, benefits enrollment and administration, and offboarding
- Build deep knowledge base by building excellent relationships and network with employees, and external partners
- Partner with the cross-functional teams to create HR-related content, tools, and experiences for internal and external customers
- Work through creative and practical solutions to effectively answer complex HR questions and problems that arise from employees and customers; provide HR guidance and best practices, troubleshoot and resolve issues, and route feedback appropriately
- Display a high level of professionalism and compassion when working on sensitive customer and employee matters
- Explain complicated compliance and HR concepts in simple, user-friendly terms, communicating with both our customers and employees on the ground
- Collaborate with Product, Engineering, Compliance and Legal stakeholders on our product, with an eye towards improving the customer and employee experiences
- Other duties as needed based on department and/or organizational needs
- Oversee the recruiting lifecycle
