PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!As a Senior Field Communications Strategist, you will be responsible for developing and executing comprehensive communication strategies to enhance the organization's presence and reputation in various field-based settings. This role requires a seasoned professional with a strong background in strategic communications, public relations, and stakeholder engagement. The Senior Field Communications Strategist will play a crucial role in shaping and delivering key messages to target audiences, fostering positive relationships, and ensuring consistent and effective communication across diverse field environments - pre-sales/post-sales/partner/customer success organizations. We are looking for a creative and collaborative storyteller to serve as an internal communications advisor and communicator for PagerDuty's Go-to-Market organization.
In this role, you will be responsible for developing and delivering clear, concise and consistent communications to various audiences within GTM utilizing multiple communication channels. Reporting to the head of GTM Enablement, you will align and work closely with Revenue Leadership and cross-functional partners with the goal of delivering impactful messaging and collateral to keep the team apprised of company news and developments, promote understanding, and guide desired outcomes.You thrive in a fast-paced, high-growth environment where priorities encourage you to find creative, informed, and innovative learning solutions to business problems. Your product mentality means you're comfortable seeking out user feedback, using agile development strategies, and consider experimentation a norm to build progressive learningproducts.
You are a subject matter expert and comfortable influencing without authority to ensure the right learning reaches the right audience at the right time.
Key Responsibilities
- Develop and implement strategic communication plans that align with the field organization's goals and objectives.
- Identify key messages and narratives for a global audience, ensure consistency, tailored to specific field contexts, considering regional nuances and audience demographics.
- Developing compelling, clear, and concise content for internal communications to be delivered via multiple channels, including but not limited to email announcements, presentations, town halls, newsletters, videos, and internal stories, blog posts and FAQs.
- Build and maintain relationships with key stakeholders, including marketing and other relevant internal business unit teams.
- Moderating large-scale meetings, including content creation, formatting, slack channel monitoring, FAQ publishing, and surveying (measuring, managing, and reporting communications program metrics (KPIs) to leadership)
- Develop and execute social selling strategies tailored to engage and influence the C-suite.
Basic Qualifications
- Minimum of 8-10 years of relevant work experience in internal communications or a combination of equivalent internal/external/marketing/enablement or change communications.
- Experience launching, managing, and driving communication plans/campaigns and analyzing metrics to ensure future improvements
- Experience creating, maintaining and managing an editorial calendar as well as assisting with streamlining communication distribution lists for various groups and audiences.
- Experience working in a results-oriented, constantly evolving, agile environment that requires critical thinking, resourcefulness, results-oriented decision making and dedication to excellence.
- Excellent English language skills, including editing written and video content for clarity and conciseness. Demonstrated ability to think strategically and creatively.
- Experience working with matrixed content (multiple personas, use cases, industries, solutions, and products) - Must have worked closely and interacted with executive leaders in a communications role capacity.
Preferred Qualifications
- Leadership experience in managing communication teams is a plus.
- Experience in communicating with internal audiences in a fast-paced technology or high growth company, specifically supporting sales, services, and customer success
- Bachelor's or Master’s Degree in Business, Marketing and/or Communication
- Experience with program & project management fundamentals is a strong positive
- Experience with Zoom Webinars, Google Apps (or Microsoft Suite with the ability to learn Google Apps), Slack, and Email Specific Tools
The base salary range for this position is 142,000 - 221,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Not sure if you qualify?
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.
Where we work
PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.
How we work
Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
- Champion the Customer | Put users first to design great products and experiences.
- Run Together | Build strong teams that amplify our impact on users.
- Take the Lead | Disrupt and invent to be the first choice for users.
- Ack + Own | Take ownership and action to deliver more efficiently to users.
- Bring Your Self | Bring your best self to build empathy and trust with users.
What we offer
One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.
Your package may include:
- Competitive salary and company equity
- Comprehensive benefits package from day one
- Flexible work arrangements
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
- HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
- Paid volunteer time off - 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation.
We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
