Company Overview
Are you passionate and hardworking? Do you thrive in an entrepreneurial environment? beqom is a fast-growing global enterprise software company. We focus on managing compensation and performance for the world’s largest companies. This means we work with the most exciting brands worldwide to support mission-critical business processes. We help our customers attract, retain, and motivate talent by offering their employees fair, transparent, and effective compensation. In that way, we help companies succeed while making their people happy.At beqom, you'll be surrounded by passionate, hardworking, and smart individuals that are dedicated to our mission of making people happy.
If that sounds inspiring to you, let’s get in touch!Job purposeThe role of the Technical Writer is to support the Head of Product Documentation in creating and maintaining Product-related documentation (functional documentation, release notes, technical know-how, FAQs etc.), in order to foster a strong knowledge culture within the company, reduce support overhead and empower users to maximise the value of our software products.Duties and responsibilitiesAs a Technical Writer, your main duties and responsibilities will include:
- Write clear, concise, and engaging functional documentation to facilitate user adoption of our products
- Product accurate technical documentation, including user manuals, API documentation, release notes, and developer guides.
- Write efficient, purpose-oriented implementation guides that allow administrators to implement our solutions autonomously
- Collaborate with subject matter experts to gather information and understand complex technical concepts, translating them into easily understandable language for end-users.
- Work closely with software development teams to ensure that documentation is aligned with product features and updates, reflecting the most current information.
- Organise and maintain documentation repositories, ensuring version control and accessibility for internal and external stakeholders.
- Conduct regular reviews and updates of existing documentation to ensure accuracy, relevance, and consistency.
- Participate in usability testing and gather feedback to continually improve the quality and usability of our documentation.
Must have
- Bachelor’s degree in Technical Writing, Linguistics, Computer science or other related field at the minimum
- Knowledge in content management strategies/content management software
- Proven experience as a Technical Writer in a software development environment
- Proficiency in using documentation tools such as Confluence, Markdown, etc.
- Experience with documentation as code is strongly preferred, with knowledge of GIT and version control
- Knowledge of software development cycles and process; knowledge of Agile methodology is a plus
- Excellent level in written and spoken English (English mother tongue or fully fluent)
- Excellent written and verbal communication skills including communicating complex technical topics in simple terms to internal and external partners
- Keen visual eye with strong attention for the smallest details
- Proactive work attitude, hardworking, problem-solving and results-driven
- Strong analytical and organizational skills; capable of working autonomously and to take initiative regarding tasks to be performed
- Collaborative team player with excellent communication skills
- Curious – prepared to challenge and be challenged
- Adaptable and flexible to meet demands, relentless and passionate to get the job done
Nice to have
- Knowledge of MadCap Flare is a strong plus
- Knowledge of HTML and CSS is a plus
Why join us?
- Dynamic environment favouring initiative and autonomy
- Great opportunity to learn on the job and expand horizons!
- Annual company kickoff at an offsite location
