As Associate, Digital Product, this person will assist in bringing Boll & Branch and our products to life on our website. In this role, you will think creatively and strategically, while working closely with our Sr. Manager of Digital Product and cross-functional partners to co-develop and execute upon a long-term testing plan for our website that supports both short and long-term company goals. This person will write out requirements for feature development and maintain the product backlog, as well as optimize our product feed to improve capabilities like search and product recommendations. This person cares deeply about our customers and is passionate about finding ways to improve their experience. No project or task, whether it be building an exciting new feature or submitting a ticket for a bug, is too small, as you understand how both can drive immediate value to the customer and to the business.
You will report directly to the Sr. Manager of Digital Product.
Responsibilities:
- Develop and execute a testing plan for the Boll & Branch website, including but not limited to testing copy, imagery, and product recommendation algorithms
- Partner with the data team to optimize our product feed, identifying new product attributes that we can incorporate to enhance search results, establish more meaningful product relationships, and ultimately provide better product recommendations
- Attend daily stand-ups with Engineering team to ensure timelines and requirements of features are met
- Play a vital role in the product development cycle by writing requirements, QAing development work, and reporting on new launch performance
- Maintain the health of our backlog by reviewing tickets to ensure they contain detailed development requirements and the priority accurately reflects the needs of the business
- Build strong cross-functional relationships with design, analytics, engineering, marketing, and digital experience teams to foster an environment of constant exploration, testing, and learning
- Be inspired by the competitive landscape, identifying new trends and innovation opportunities
Qualifications:
- 1+ years of relevant experience (internships and relevant coursework are acceptable)
- Comfortable working with data to answer complex questions and interpret customer behavior into user insights
- Experience outlining, executing and reporting on AB tests
- Understanding of tech and product development processes
- Highly organized with strong project management skills
- Ability to multitask, handle pressure, and meet deadlines in a fast-paced entrepreneurial environment
- Demonstrated track record of being resourceful, curious, and innovative
- Team player with excellent communication skills that’s able to work collaboratively to meet goals and deadlines
- A positive, optimistic, can-do attitude, willing to jump in to support teammates
- Experience with a Content Management System (ex. Shopify, Contentful, Instapage etc.) is a plus
- Experience working with personalization or testing operating systems like Dynamic Yield or Optimizely is a plus
- Experience with Segment, Looker, or Jira is a plus
- Bachelor's Degree or equivalent experience preferred
This position will have the opportunity to work predominantly from either our Summit, NJ HQ or NYC office (but will need to be at HQ for key team and cross-functional in-person meetings). We believe our business and our culture are strongest when we work together in person. We also know that it’s helpful to have flexibility to work remotely. Currently we are operating under a hybrid model whereby all teams work in an office a minimum of two days per week (Tuesdays/Thursdays) and may be provided flexibility to work from home on other days.
There may be times when you’re asked to work in our Summit, NJ office because it’s in the best interest of our business or your team.The annual base salary range for this role is $56,000 to $70,000. It is important to note that our salary ranges are based on paying competitively for our size, industry, and the market and are one part of the total rewards that we provide. Individual pay rate decisions are based on several factors, including qualifications for the role, experience level, skillset, scope of the role, and internal peer benchmarking. The above is a comprehensive, but not exhaustive, description of requirements and expectations that may evolve over time based on business needs. You must be able to complete all physical requirements of the job with or without a reasonable accommodation. Such requirements include: [insert applicable requirements].
About Boll & Branch:
At Boll & Branch, we don’t make bedding like everyone else. We make it better.In 2014, our founders, Scott and Missy Tannen, challenged every conventional standard in the textile industry, creating a new supply chain that prioritized thread quality, not thread count. By investing exclusively in 100% organic raw materials from the start, we became the first bedding company ever to be Fair Trade Certified. Today, we keep five commitments at the heart of everything we do. We are:
- Cultivators of the Highest Quality Threads
- Pioneers in 100% Organic Cotton
- Free from Toxins at Every Step
- 100% Traceable from Farm to Finish
- Committed to Fair and Ethical Treatment for All
Boll & Branch has over 150 employees, and we are headquartered in Summit, NJ, with a second office in New York, NY and a dedicated Photo Studio in New Providence, NJ. In 2019, to propel our growth, we raised $100M from L Catterton, a leading consumer goods private equity fund. We are also progressively expanding our retail and wholesale footprint. While the heart of our business lies in the direct-to-consumer online model, we also have several retail stores around the country as well as partnerships with Bloomingdales and Nordstrom.Boll & Branch LLC is an equal opportunity employer.
