iBusiness Funding is a technology company focused on our mission to provide working capital to small and medium sized businesses in an efficient and transparent manner. We are committed to our four values of success: innovation, integrity, enjoyment, and family.
Our parent company is a top 15 SBA 7(a) preferred lender with SBA express and small loan capabilities.Position Description:The SBA Loan Servicing Specialist is responsible for performing a wide array of post-closing and servicing functions primarily related to SBA Lending. This position requires knowledge of the Standard Operating Procedures for SBA 7(a) lending (SBA SOP) and experience associated with regulatory compliance requirements. This role will support the ongoing credit servicing department for all loans while maintaining borrower relationship to cultivate a positive customer service experience.
Prior SBA servicing experience is preferred. The SBA Loan Servicing Specialist’s responsibilities include:
- Provide daily exceptional customer service support to both internal and external customers;
- Manage and review initial servicing action requests. Gather pertinent information required from borrowers to process service action requests;
- Communicate with borrowers to obtain missing and/or updated financial, as well as other tickler items to ensure a complete service action package is assigned to credit analyst;
- Assist preparing loan documentation such as Modification Agreements, Subordination Agreements, Security Agreements, Guarantees, etc. to facilitate service action requests;
- Track receipt of required service action loan documents and ensure loans are booked correctly in the system of record;
- Update ETRAN with service action changes in accordance with SBA's Servicing Matrix as needed;
- Obtain secondary market concurrence/approval for loan changes as needed;
- Maintain, manage, and track all pending/outstanding loan documents and exceptions unable to obtain by the post-closing team. Work with borrowers and lending team to correct any file deficiencies and monitor the receipt of missing items;
- Monitor on-going loan ticklers;
- Ensure all customer requests, updated documentation, and communication notes are properly documented in the system;
Other Job Duties and Responsibilities:
- Responsible for staying apprised of changes to the SBA SOP to ensure compliance with the most current requirements;
- Keep up to date on Lender policies, SBA policies, and laws and regulations that govern commercial lending;
- Communicates effectively with coworkers, other employees, vendors, and SBA personnel;
- Must be organized and detail oriented;
- Other job duties as assigned to assure team effectiveness;
Qualifications for Success:
- Bachelor Degree (preferred)
- SBA Lending experience minimum 3 – 5 years (preferred)
- Excellent analytical skills
- Excellent communication
- Excellent ability to coordinate across multiple teams/departments
- Strong organizational skills
Physical Demands:The physical demands of the position are typical of those found in a traditional office environment. The Office Manager will spend long hours sitting and using office equipment and computers. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and reach with hands and arms. The position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Conclusion:This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job.
This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law.
