About FareHarbor
At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.
FareHarbor Core Values:
- Think Client First
- We Are One ‘Ohana
- Be Curious and Learn
- Own It.
- Act With Integrity
- Embrace the Challenge
Why FareHarbor?
Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.And since day one, we’ve known that our real success lies in our people—the Ohana.With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed.
We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.
About the Role
FareHarbor is the world’s leading provider of reservation software to the tour, activity and attraction industry, working with thousands of businesses across North America and the globe. Our clients’ work ranges from walking tours to shark diving experiences. The FareHarbor NORAM organization is looking for driven & ambitious individuals to join our incredible Sales team. In this role, you will learn our product while quickly working your way to targeted lead pools with larger businesses and a higher volume of end customers. We are looking for those who are ready to work on a consultative sales cycle focused on relationship development with multiple stakeholders and complex business needs.
This position will require problem solving to use our reservation software to creatively develop a solution that drives conversion for a variety of clients. In this role you'll have uncapped commission potential, milestone bonuses, and the potential for growth within the role.Our team works hard and we have fun along the way. We talk shop on our clients' boats on a sunset cruise, learn a new market by exploring a haunted house together, show a conductor how they can streamline their check-in on a train, or teach a brewery how they can maximize revenue in their venue spaces. Our clients are in the memory-making business and we enable those dreams!
What you’ll do here:
- Fully manage your own book of business, from cold calling to closing, all the way through implementation - inclusive of sales presentations, product demonstrations (online and/or in-person), and negotiations to close deals and achieve targets
- Build an active relationship with potential clients to deeply understand any potential reservations and provide thorough and creative solutions
- Utilize our CRM to document lead interactions, record crucial details, and enable better lead qualification
- Develop and maintain a deep understanding of FareHarbor’s features / functionalities / partners and effectively communicate the value propositions to potential customers
- Stay updated with industry trends, market changes, and competitors' activities to identify potential business opportunities
- Gather market intelligence and customer feedback to provide valuable insights to the marketing, product development, and strategy teams
- Monitor your individual sales performance and implement strategies to maximize productivity and results
- Be a true team player who is willing to go the extra mile to deliver exceptional results for our clients
Requirements:
- 5+ years of sales experience with a history of meeting/exceeding sales targets, preferably in a SaaS environment
- Bilingual - Fluent in English and French, written and verbal
- Proven strong work ethic, putting in the work with calls/outreach and going the extra mile to build a solution that suits a client and get the close
- Proactive, motivated, organized, enthusiastic, and comfortable with a fast pace
- Comfortable speaking with people on the phone and in person; Able to handle rejection and stay motivated
- Cool under pressure with the ability to balance / execute multiple priorities
- Professionalism in all business interactions across all communication channels
- A growth mindset: comfortable adopting/utilizing new technology and the ability to implement new learnings into the day-to-day
- Ideally suited for individuals who are motivated by financial success and rewards.
- Bonus: Willingness to travel for industry events & conferences
Benefits
- Medical, dental + vision coverage
- 26 vacation days, 10 sick days & 12 paid holidays per year
- Global leave benefit
- 22 weeks paid parental leave
- 2 weeks paid grandparent leave
- Extended care and bereavement leave
- Life insurance policy
- 401k + employer matching
- Social hours & events and team-building
- Educational Opportunities
- Wellness benefits (Headspace subscription & wellness webinars)
- Work-from-home assistance
- Hybrid friendly
- Paid volunteer hours
Please note you must be authorized to work in the United States for this position.FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process.
In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.To learn more about how we use your information, see our Privacy Statement for Applicants. By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants.Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.
