Description
We are seeking a highly motivated Training Specialist to join our team. In this role, you will be an integral part of customer training delivery, administrative processes, and learning resource management. As a Training Specialist, you will report directly to and support the Training Manager in evaluating the effectiveness of the training program.
Responsibilities:
75%
- Conduct effective and engaging virtual customer professional development sessions for K12 administrators, counselors, and educators.
- Conduct effective and engaging in-person customer professional development sessions with travel about 25% of the time.
- Manage operations and tracking of professional development in our CRM, Salesforce.
- Become a product expert and provide feedback to the product team.
25%
- Support the customer success team in their training facilitation and product knowledge by leading internal training and enablement sessions.
- Support with creation and updating of professional learning resources including training slide decks, help articles, and other customer-facing materials.
Requirements
- Experience in delivering professional development or customer training sessions in both a virtual and in-person setting
- Experience within the K12 landscape delivering professional development to educators highly preferred
- Experience in delivering SaaS training
- Ability to deliver training to users of varying technical abilities
- Ability to learn new technology thoroughly and quickly
- Strong written communication skills and copywriting abilities
- Strong time and project management skills
- Proficiency in Google Workplace – editing Google Slide to meet branding standards
- Familiarity with Salesforce
We encourage candidates that do not fulfill all the exact requirements to apply.
Benefits
- 100% health care coverage
- 401K with matching
- Dental & Vision
- Parental Leave
- Subsidized gym membership
- Annual team offsite
- Unlimited snacks, coffee, tea (in-house only)
SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
