Concierge Coordinator - Cambridge, MA

We're offering a full-time position at CIC for someone with experience in reception, concierge, or front desk roles, ideally in a dynamic environment. We need someone who can consistently make a fantastic first impression on our numerous guests and clients.

This position will be the first face and first impression for CIC’s many clients, guests, and vendors. You will join our Concierge Team to satisfy the day-to-day needs of our clients. Some work will be independent while other work will require collaboration with other members of the CIC staff.Potential responsibilities will include:• Managing the front desk experience to provide exceptional service, including welcoming guests, facilitating their transition to their host, and offering comprehensive support to new clients at CIC, such as key distribution, photo taking, and answering queries.• Interacting with guests and clients in a courteous and professional manner, both in-person and via electronic communication, while maintaining a pleasant demeanor, even in challenging situations.• Collaborating with and training other team members, ensuring seamless day-to-day management and handling a variety of client requests, from office access to international shipping inquiries.• Overseeing the handling and organization of mail and packages for clients.• Work alongside our Venture Café partners to welcome the public to the weekly Thursday Night Gatherings.• Supporting team members with a range of operational tasks as required.

As a Concierge Coordinator you are an engaging, service-minded individual, reliable and capable of working independently. You're personable, calm in hectic environments, detail-oriented, and have strong time management skills. As a proactive team player, you excel in fostering positive relationships with clients, colleagues, and vendors, treat everyone equally, and bring fresh ideas and excellent communication skills to all aspects of your work.

• A bachelor's degree or equivalent experience.• At least one year of professional experience.• A natural interest for helping/supporting others.• Availability to work on site five days a week. The concierge desk is staffed 8:30 am - 5:00 pm Monday through Friday, and until 6:30 pm on Thursdays. Coverage will be shared across the team.• An interest in a long-term role. We are a growing company, and we like to hire people who can grow with us over the years.  If you don't meet all the requirements or qualifications but bring some other unique skills and experience that would be valuable in this role, please apply and highlight those attributes for us in your cover letter.

• Starting compensation is $52,899 anually.• 100% company-paid premium healthcare and dental benefits.• 100% company-paid long- and short-term disability, and life insurance.• 401k (must be 21+).• 18 days of PTO accrued annually (more with seniority), plus thirteen paid holidays.

In addition to helping our clients achieve great things, we work to ensure that our employees are healthy and supported. Some of the benefits of being here include:• Fun people in a dynamic space. We pride ourselves on finding driven and bright collaborators who are eager to lend their own unique skills to the team, as well as to our inspiring clientele. The number one reason CICers say they like working here is because of their colleagues!• Personal growth. This is a great opportunity to learn and develop skills within the epicenter of the innovation community at a growing company.• Access to a nursing room, secure bicycle parking, a gym, shower rooms with towels, and discounted services and memberships on resources to make your life happier/healthier such as gym memberships, tech and design support, hotel stays, and other fantastic options.• Central location.

CIC Cambridge is a stone’s throw from the Kendall Square MBTA Red Line stop. CIC Boston is centrally located in downtown Boston and is within walking distance to the Blue, Green, Orange, and Red line.

CIC is a global leader in building and operating innovation communities. Founded in 1999 in Cambridge, MA, CIC is one of the first companies to offer flexible office space and coworking options, providing a platform for the world’s most impactful entrepreneurs to innovate better and faster.We have locations in Boston, Cambridge, Philadelphia, Providence, Rotterdam, St. Louis, Warsaw, and Tokyo and are growing into other cities within the US and abroad. CIC has supported over 6,000 startups, growth companies, and branches of larger organizations, representing for-profit, mission-driven, and non-profit sectors across a wide array of industries. CIC co-founded a number of mission-aligned organizations including Venture Café, CIC’s primary public benefit programming partner, and CIC Health, offering COVID-19 testing services to companies and the public.We invite you to explore all our openings and learn more about our teams here.CIC is committed to building teams that reflect the fabric of the cities we support.

We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.Apply for this job