Fueled by CoreWeave’s remarkable growth over the last year and to keep up with the surging demand we're seeing from customers and in the market, CoreWeave is expanding its operations to Europe. We’ve built a reputation for delivering cutting-edge GPU infrastructure for leading AI companies, and are thrilled to continue this journey as a trusted partner to the AI community in Europe. If you thrive in fast-paced, high growth environments and want to play a key role in building and delivering the critical infrastructure required by AI, we’d love to hear from you. Learn more at
www.coreweave.com.
Location: United Kingdom
Salary Range: £50,000 - £60,000 + 10% Shift Allowance
As a CoreWeave Cloud Support Engineer, you will be at the forefront of this transformational technology. You will assist a list of cutting-edge companies and developers taking advantage of our accelerated compute services and features to run their mission-critical applications. You will support the success of these customers by responding to technical inquiries related to large and production critical issues and helping resolve root causes of cloud, network, and/or system issues. You will participate in proactive processes and activities that ensure the efficient and uninterrupted execution of our clients’ jobs.This role requires flexibility in work hours, including a commitment to weekend shifts.
The standard work week consists of 40 hours, spread across four x 10-hour shifts with a 1 hour lunch break. These shifts will cover four consecutive days, which will always include the weekend. The successful candidate will be expected to demonstrate adaptability and reliability, ensuring that critical support and services are maintained during non-standard business hours to meet our operational needs and high standards of service excellence.
What You'll Do:
- Maintain high customer satisfaction by acting with empathy, understanding the business impact and priority of customer issues, and following our support center best practices
- Monitor and triage our multi-channel support queue with an eye on maintaining and/or exceeding our Service Level Objectives (SLOs)
- Use existing troubleshooting tools and techniques to establish root-cause for queries and provide a customer-facing root cause assessment.
- Promptly resolve technical incidents and escalations, with effective communication to all stakeholders internally and externally
- Perform internal classification of support requests, documenting classes of problems and preventative actions for further retroactive analysis
- Drive customer communication during critical events
- Identify, maintain and create documentation for all varieties of corner case scenarios and troubleshooting workflows, and assist with the creation of tutorials, how-to videos, and other technical materials for the CoreWeave customer community
- Drive projects that improve support-related processes and our customers’ technical support experience
- Assist with the training and development of new hires
- Plan, organize, and manage tasks, resources, and timelines across teams to accomplish work accurately and on time
- Provide high-touch assistance to highest Tier customers, build an in-depth understanding of most pressing customer issues and act as an advocate for such issues with our internal teams
Who You Are:
- You're an excellent communicator (both written and verbal)
- You love to solve problems and have an aptitude for identifying technical issues and developing appropriate solutions
- You have a working knowledge of basic Linux system administration, networking, and storage
- You have a good understanding of distributed computing environments and methodologies, including storage volumes, private networks, load balancers, and virtual machines
- You're familiar with High-Performance Computing (HPC) system administration
- You have some experience with Kubernetes & Docker
- You're proficient with Shell and/or Python scripting
- You have a solid understanding of virtualization and cloud computing (Hypervisors, VMware, Xen)
- You have some experience with Windows sysadmin
Why CoreWeave?At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:
- Be Curious at your Core
- Act like an Owner
- Empower Employees
- Deliver Best In-Class Client Experience
- Achieve More Together
We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!
Benefits
We offer a competitive salary and benefits, including:
- Family-level Medical Insurance
- Family-level Dental Insurance
- Generous Pension Contribution
- Life Assurance at 4x Salary
- Critical Illness Cover
- Employee Assistance Programme
- Tuition Reimbursement
- Work culture focused on innovative disruption
Benefits may vary by location. CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.CoreWeave does not accept speculative CVs. Any unsolicited CVs received will be treated as the property of CoreWeave and your Terms & Conditions associated with the use of CVs will be considered null and void.Any unsolicited CVs sent by your company to us – that is to say, in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy – will be considered by us to be a “free gift”, leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidate’s services, and will in no way establish any prior claim by your company to representation of that candidate should the candidate’s details also be submitted by any other party.
