Description
Customer Service Operator Office-based, Bracknell, Berkshire£12.00 - £13.00 per hourWorking hours: 15:00 - 23:00 Friday, Saturday & Sunday HealthHero is a leading digital healthcare provider, revolutionising the way people access and receive healthcare services. As a Customer Service Operator, you will play a vital role in providing exceptional customer service and support to our patients and healthcare professionals.About the Role:
- Answer incoming calls and respond to customer queries
- Book appointments and provide support to patients, GPs, and other healthcare professionals
- Process prescriptions, referral letters, and other health documentation
Requirements
About You:
- Excellent customer service skills, with a friendly and helpful attitude
- Strong communication skills, both verbal and written
- Computer literate with proficiency in Microsoft Office
- Ability to work in a fast-paced environment and handle multiple tasks efficiently
- Experience in customer service or call centre roles is a plus
- Ability to maintain patient confidentiality and adhere to data protection regulations
- Strong problem-solving skills and attention to detail
Benefits
You will receive ongoing training and supportOpportunity for career progressionCompany Pension schemeAccess to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme20 days holiday +8 days bank holiday (pro rata)Free parking
