Reports to: Product Support Manager
Location: Remote Australia,
Wednesday-Sunday Hours
Compensation Range: $65,000 AUD to $75,000 AUD base plus bonus and equity
What We Do:
Founded in 2015 as a fully remote company by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access. Today’s cyber-attacks aren’t limited to large organizations with the security tools that can ward off threats. Hackers don't discriminate and will find a way to penetrate any vulnerability in any size business, which is why Huntress focuses on protecting those small to midsize businesses that make up the backbone of our economy.Huntress stops hidden threats that sneak past preventive security tools by utilizing our award-winning security platform and expert human threat hunters through dynamic products, including Managed EDR, MDR for Microsoft 365, and Managed Security Awareness Training.Join the hunt and help us stop hackers in their tracks!
What You’ll Do:
As our SOC Support Specialist, you will be the essential intermediary between our partners and our internal Security Operations Center (SOC) team. This pivotal role requires excellent customer service and communication skills with a solid understanding of cybersecurity operations to facilitate effective service delivery and ensure partner satisfaction.
Responsibilities:
- Serve as the first point of contact for partners, addressing queries and concerns regarding cybersecurity issues
- Monitor security alerts from partner networks, analyze them for severity, and escalate them to the SOC team as needed
- Translate and communicate technical details and SOC actions to partners to ensure clarity and understanding
- Coordinate incident phone calls and follow-up activities between partners and the SOC team
- Advise partners on security best practices and preventive measures based on the insights derived from SOC activities
- Stay updated on the latest cybersecurity trends and technologies to enhance service quality and partner trust
- Handle other product-related support requests when necessary to help handle support volume
- Continually grow your knowledge of internal procedures, the Huntress product, and customer environments
- Utilize excellent customer service skills and exceed customer expectations
What You Bring To The Team:
- Highly Capable IT/help desk professional who is eager to transition into a cybersecurity role
- Relevant background in Information Technology, Cybersecurity, or a related field, or equivalent professional work experience
- Experience or developed, evidenced, hands-on interest in cybersecurity
- Exceptional communication and interpersonal skills, capable of explaining complex security issues in accessible terms
- Demonstrate empathy during critical security incidents
- Ability to analyze and prioritize incidents based on their potential impact
What We Offer:
- Fully remote work
- 1-2 trips to the US annually for events such as Sales Kick-Off and Summer Summit!
- New starter home office set up reimbursement ($731 AUD)
- Generous personal leave entitlements
- Digital monthly reimbursement ($110 AUD)
- Healthcare Benefits
- Access to both Udemy and BetterUp platforms for coaching, personal, and professional growth
Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. People from all culturally diverse backgrounds, including Aboriginal & Torres Strait Islander Peoples, are encouraged to apply.We do discriminate against hackers who try to exploit small businesses.
Accommodations:
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or participating in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. If you have any questions about your personal data privacy at Huntress, please visit ourprivacy page.
