Here at Syndigo, we're enabling our clients to deliver
better eCommerce experiences. We've mastered the right data, right now. From creation to sale, that's the value our partners get from us - a holistic, truly differentiated end-to-end solution that closes the loop while increasing sales.Basically, we're the accurate data behind how people feel when they shop online with confidence!We cannot do all of this without our amazing people! Our employees make the magic happen here at Syndigo and we're growing rapidly! We're ready for you to collaborate with us to challenge the status quo!Responsible for the day-to-day management of major retail/distributor programs related to analytics and business intelligence.Acts as a client liaison and is responsible for planning and meeting program objectives.Directs the project management efforts for integration, requirements definition, scope, quality, human resources, communication, and risks based on the level of integration.
Additionally, provides technical support to onsite users regarding workflows, feed failure lookup etc.Will be accountable for pulling/pushing key performance reporting to clients to provide insights into the systemic & people processes established.Identify issues, create hypotheses, and execute analysis; translate data into meaningful insights; present recommendations to key decision makers.Work with the Program Manager, Account Executive, and Executive Leadership to develop and present quarterly business reviews, highlight improvement opportunities, and potential to grow and strengthen the business relationship shared objectives.
HOW WE’LL BE WINNING TOGETHER DAY TO DAY
- Program Delivery: Responsible for creating, managing, and delivering reporting and business intelligence between Syndigo’s distributors and suppliers. This includes collecting raw data and creating dashboards that will then be shared with Syndigo’s customers.
- Requirements Definition: Assists in requirements gathering sessions with the client’s business and IT users to clearly define and document the business need, working with the client to determine which needs are met by the core application and which needs would fall under a services agreement.
- Solution Design: Create the detailed specifications and high-level solution design which defines how the business requirements will be met, documenting current and future process flows as well as use cases in partnership with data engineering, product, and development teams.
- Scope: Manages program scope according to program requirements and client constraints.
- Program Plans: Maintains program plans, including analysis, planning, tracking, reporting, and evaluating program milestones and deliverables.
- Quality: Manages program outcomes and relies on experience and judgment to plan and accomplish goals. Ensures that all program goals are achieved according to specifications and business objectives.
- Human Resources: Influence without authority. Manages resource constraints, performs weekly allocation of program resources, and directs resource activities.
- Communication: Responsible for day-to-day client and program team communication. Coordinates client interaction, program meetings, program updates, etc. Responsible for keeping historical accounts of progress and communications. Periodic travel to partners & Edgenet Corporate offices.
- Risk: Keeps program team and management informed of program risks and takes efforts to manage and minimize program risks.
WE SHOULD TALK IF THIS SOUNDS LIKE YOU
- Remote position
- BA/BS degree in Computer Science, Business, and/or related field
- 1-3 years’ experience in project management, business intelligence or client-related position in the arena of software as a service (SaaS)
- MS Excel advanced knowledge and experience required
- Must demonstrate excellent analytical, verbal, and written communication skills
- Experience working with executive-level customers, suppliers and consultants to gather requirements, develop & execute program plans
- Experience with software packages, including but not limited to Microsoft Office Suite including, Word, Excel, Access, and PowerPoint
- Knowledge of SharePoint & Jira preferred
Diversity, Equity & Inclusion
Authenticity fuels our work. In fact, it’s one of our Syndigo Values. To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful! All are welcome here and we invite you to join our team if you are ready to help us continue that growth!
GDPR/CCPA
Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.
Syndigo Job Applicant Privacy Notice
At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.
