Description
What you will love about Sidetrade and why you should be working here:
Are you an experienced Credit & Collections Leader looking for a new challenge using your skills in a new direction? Customer Success is the new frontier for experienced Order-to-Cash professionals. You have a history of making O2C teams successful one by one - now is your chance to make many successful at the same time using your experience and our ground-breaking platform!Are you interested in joining a fast-growing international company that is a leader in its market? Are you ready to tackle stimulating challenges targeting large enterprises? Passionate about Technology and Global Organizations?Come and join us! Sidetrade is a global SaaS provider recognized by Gartner as a Leader in the Invoice-to-Cash space, as detailed in its Magic Quadrant:
https://go.sidetrade.com/GartnerMagicQuadrant22.html
About Sidetrade and its amazing Customer Success team:
Sidetrade is a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises. Its AI-powered SaaS platform digitizes the financial customer journey, empowering CFOs to secure and accelerate cash flow generation. Recognized as a leader in Gartner's Magic Quadrant for two consecutive years, Sidetrade fosters a culture of innovation, collaboration, and customer-centricity from its headquarters in Europe and North America.Sidetrade solutions automate the exchange of business documents with B2B customers (electronic orders and invoices…) and accelerate cash flow (credit, collections and dispute management).The Northern Europe CS team consists of Customer Success Managers experienced in Credit Management who share a deep passion for technology and serving large organizations.
Together, they are committed to bringing our advanced software technology to customers worldwide, making sure they get the most out of the Sidetrade solution(s) they use. Benefit from the collaboration with Sales team to support upsell and cross-sell.If this all sounds good and you want to make an impact in a dynamic, rewarding, hyper growth company, Sidetrade is the place for you! Come and join us on this exciting journey as our next Customer Success Director for Northern Europe and APAC!
Requirements
We are seeking a customer-oriented person, skilled in Order-to-Cash and leadership. As a Sidetrade’s CS Director for Northern Europe and APAC, you and your team will be in charge of our enterprise clients based in these regions, driving adoption and helping customers achieve and sustain excellence within their Order-to-Cash space. The customers’ success leading to renewals, expansion, and advocacy.
What you’ll be doing:
- Use your extensive Order-to-Cash & leadership skills to manage and grow the Customer Success Team in charge of Northern Europe and APAC
- Be the main point of contact between the company and a set of named enterprise accounts
- Leverage your professional Order-to-Cash experience to provide insights to customers and ensure that they get the most out of the Sidetrade solution(s) they use
- Understand each customer’s outcomes by communicating with key stakeholders, analyze customer health metrics, provide insights that will lead to success
- Understand and support the customers’ Order-to-Cash KPIs, strategic objectives and Credit Management landscape
- Be the voice of the customer when dealing with the other Sidetrade Departments (Product Management, Professional Services, Sales, Finance and Support)
- Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
- Identify upsell and cross- sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities
What you will bring to the role:
- 10+ years of experience as a Credit Management leader in large organizations
- Experience of implementing and using O2C software solutions
- Track record of developing Credit Management professionals
- Relevant professional designation (CICM, CCE, RGCP or equivalent)
- Ability to manage a portfolio of enterprise clients with projects running simultaneously
- Strong client facing skills
- Excellent verbal and written communication and presentation skills
- Success working in a fast-paced environment with a rapidly growing company
- Bachelor's or Master's degree in Finance, Business Administration, Economics or relevant field
- Open to some travel to meet with customers
At Sidetrade, we cultivate a multicultural environment that fuels innovation. With 27 nationalities represented, we strongly value diversity, gender equality, inclusivity, and fairness. As an equal opportunity employer, we reject all forms of discrimination and harassment. Your unique contributions are celebrated, driving collective success in our inclusive workplace. Discover more on www.sidetrade.com
Agencies
We have a strict PSL in place and we will only accept applications from agencies that have been invited to work on this role through the Workable recruitment portal. Candidate CV's not submitted through our portal or submitted directly through to managers or HR will be considered unsolicited and no fee will be payable.
