About InvoiceCloud:
InvoiceCloud is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market.
To learn more, visit www.InvoiceCloud.com. Invoice Cloud is hiring a Associate Software Engineer that will work closely with the Software Engineers and the Client Services department researching and debugging technical issues submitted via the Help Desk and the IT Queue systems. He/she should be able to determine if an issue exists within our systems. If errors exist in the code base, he/she should be able to either fix the issue, when permissions allow it, or forward it to the Software Engineers to address the issue. If it’s determined that there is no issue within our systems, that person should be able to explain with complete clarity why there is no issue in our systems to the Client Services rep.
This person will also be in charge of the creation and maintenance of the dynamic templates, the creation and maintenance of the PDF extractions as well as the creation of new biller branding images.
First 30 days
- Understand the different File Import/Export file types that are transferred to/from InvoiceCloud and the Biller/Software – Invoices, Adjustments, Payments, etc.
- Understand the differences between Stratus, Stratus Web Services, native web services, FTP, RTDR, CloudPayments, and Data Pump data exchange methods and how to leverage them to suit the software partner’s needs
- Understand how the Customer experience works from the Customer’s perspective
- Understand how the Biller Portal works from the Biller’s perspective
- Be able to create new HTML Templates
- Be able to make changes to existing HTML templates
- Be able to create Biller Branding Images
- Respond to assigned tickets within an hour of assignment
First 90 days
- Be able to find issues with PDF Extractions and debug issues
- Be able to modify markers for PDF Extractions
- Be able to investigate and resolve Stratus related issues
- Respond to assigned tickets within 30 minutes of assignment
First 180 days
- Be able to find issues with Customer experience and Biller experience code bases and properly describe the issues to the Software Engineers.
Ongoing
- Able to handle a fast-paced environment
- Able to multitask efficiently
- Able to fit into an atypical work environment
- Not afraid to ask questions
- Good sense of humor
Who You Are:
- Attention to detail - Will you have a keen eye for detail when creating templates, including spelling, grammar, and punctuation.
- Problem solver - Biller XX would like us to show a different message in a template than the one we’re currently displaying. How do you solve it?
- Efficient - You have 4 templates to build for the same biller, and the only difference between all of them is a paragraph. Do you build 4 full templates, or do you build one dynamic template.
- Forward thinking - Client Services has requested a change for a template used by multiple Billers. What are the consequences of making this change?
- Committed - It’s 5PM, you have a big ticket that a Biller is waiting on. What do you do?
- Proactive - You see one issue happening over and over. What do you do? Continue to manually go around every time, or resolve it permanently?
- Coachable - Will you do as you are asked or do what you are used to?
- Accountable - If you make a mistake, do you move on, and continue to make the same mistakes?
What We Seek:
- Individual should have experience using Visual Studio .NET, VB.NET, ASP.NET, C#
- Individual should have basic image editing skills and use in Photoshop/Photoshop Elements
- This is an entry level role. We encourage early career engineers to apply for this opportunity on our team
Base Compensation Range: ($51,000 to $72,000) annuallyBase salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission and equity. Some roles may also be eligible for overtime pay.The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.
Benefits
We offer a competitive benefits program including:
- Medical, dental, vision, life & disability insurance
- 401(k) plan with company match
- Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
- Mental health resources
- Paid parental leave & Backup Care
- Tuition reimbursement
- Employee Resource Groups (ERGs)
InvoiceCloud is an Equal Opportunity Employer.
InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact jobs@invoicecloud.com. Click here to review InvoiceCloud's Job Applicant Privacy Policy.
To all recruitment agencies:
InvoiceCloud does not accept agency resumes. Please do not forward resumes to our job’s alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.
