Description
Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.With presence in more than 50 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year. Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together.
These values describe how our global organization works and inspire every of our more than 3,000 employees across 55 different countries. As the Workplace Experience Manager, you will be responsible for ensuring a great workplace experience for our employees in Australia and New Zealand. You will collaborate with key stakeholders and partners to create an engaging and productive workplace environment that aligns with Sinch's values and culture. Key Responsibilities include:
- The overall operations of multiple offices, ensuring all functions run smoothly and efficiently.
- Manage health and safety aspects according to regulation.
- Establish, build and maintain relationships with the property managers, office suppliers, sub-contractors to ensure deliveries and works are scheduled and completed.
- Various administrative tasks, e.g. raise POs, arrange meetings, issue invitations.
- Cleanliness and organisation of kitchen and lunchroom areas and equipment
- Kitchen re-stock, clean and empty dishwasher, coffee machine cleaning – daily morning and afternoon
- Preparation and upkeep for meeting rooms and associated catering needs.
- Plan lunches and small functions.
- Clearing meeting rooms, tidying the office
- Greet and assist other visitors such as couriers, food service deliveries, consultants and building maintenance.
- Point of contact for the Sinch Facilities team on any information requests
- Project lead for any required uplift or changes to the office floor e.g., working closely with external project managers.
- Management of events for multiple offices. End to end, booking, planning, executing. Working closely with HR form a cultural perspective.
- Catering for workshops and office morning teas.
- Maintaining a vibrant atmosphere for inhouse events, ensuring our office is always immaculate and inviting
- Assist all employees with their travel arrangements in accordance with the Travel policy.
- Work closely with HR and Internal IT to support the new starter on boarding process with courier for laptops, pickups and new starter passes
- Manage any internal communications where required, for example global public holidays and new starter weekly email.
Requirements
- Proven experience in workplace or facilities management roles.
- Knowledge of workplace health and safety regulations and requirements.
- Experience in managing relationships with external vendors and service providers.
- Strong project management and coordination skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively and build relationships with stakeholders at all levels.
- Proactive and solution-oriented mindset.
- Attention to detail and ability to prioritise tasks.
- Experience in the technology or telecommunications industry is a plus.
Benefits
- Flexible hybrid working arrangement
- Generous parental leave program: 26 weeks full salary for primary care giver and 4 weeks full salary for secondary care giver
- Access to Reward+ program
- A day off for your birthday
- Wellness programs
- Coaching and career development support, including access to a range of online professional development courses.
- Access to our Employee Assistance Program
- Global mobility policy
- Monthly Fitness Reimbursement
- Work From Home Reimbursement
- Paid Volunteer Leave
