About the role:
As a Network Engineer – Tier 2 in the Dataprise NOC, you will be the first technical escalation point of business-impacting problems that arise in our customers' environments. Fast, effective, and courteous service is the lifeblood of our organization, and this position requires nothing less. Your technical acumen will be challenged daily. Quick thinkers who can make decisions on their feet will be successful in this job.
Why Dataprise?
- An employee focused organization with a “work hard/play hard” culture including a unified mission, strong relationships, and opportunities to build a career.
- Exponential growth opportunity through continuous learning, upskilling, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees.
- Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities.
- A commitment to Diversity, Equity, and Inclusion (DEI) through a multi-faceted DEI Program.
- A focus on work/life balance including hybrid and remote work options, 10 paid holidays and 3-5 weeks of flexible PTO.
- Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family + FREE telemedicine benefits, company-paid Employee Assistance Program (EAP), and 401(k) with company match.
- An opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals out there.
What You’ll Do:
- Work with a team of like-minded professionals to monitor customer ticket queues and triage tickets that need immediate attention. We service customers as small as 10 users, up to multi-national enterprises.
- Remain cognizant of customer service-level agreements, and strive to meet or exceed them on a regular basis
- Become the owner of your tickets by digging in to solve the problem, or escalate to a higher technical tier when appropriate.
- Identifying and troubleshooting reoccurring platform issues and engaging with senior engineering team for resolution as needed.
- Advocate for each customer problem, keeping their business at the forefront of your troubleshooting process.
- Participate in Incident Management by providing situational reports (sitreps) via ticket updates and/or customer-facing communications.
- Responsible for proactive and reactive Incident Response as a result of network, system or service anomalies.
- Provide top-notch technical support in areas of Networking subject-matter expertise.
- Monitoring and working with various network management tools.
- Troubleshoot networking, routing, and interconnectivity issues, including troubleshooting of network device configuration.
- Identify and drive opportunities to automate repeatable networking tasks including through creation and maintenance of scripts and tools.
- Quickly assess an issue and form an understanding of the root cause in unfamiliar technical environments and technologies.
- Commit to professional growth and development by maintaining and/or obtaining new industry specific certifications.
- Participate in recurring after-hours on call rotations.
What Skills & Experience You’ll Need:
- A curious disposition
- Strong written and oral communication skills
- Strong documentation and reporting skills
- Adaptability and flexibility
- A commitment to providing exemplary customer service
- A commanding grasp of the OSI model, and the ability to differentiate layers 1-4, including functional examples in each layer
- Layer 2 & 3 switching, VLANs, 802.1Q, and Static IP routing experience
- The ability to review, assess, and modify basic firewall rules
- Experience with static site-to-site and end-user VPN technologies, handling carrier/ISP interactions, and enterprise class carrier/ISP technologies such SDWAN, private circuits, metro WAN, dedicated internet, MPLS
- At least one, if not more, of these industry certifications: CCNA, CCNP, JNCIA-JUNOS, DCA
Preferred Qualifications:
- Experience with public cloud networking (I.e. Azure, AWS, Google Cloud)
- Experience working in IT enterprises that use industry frameworks such as ITIL, COBIT, or MOF
- Experience with any of the following tools: SolarWinds N-central, Kaseya VSA, SolarWinds Network Performance Monitor, Wireshark
- Certifications: Azure Administrator Associate, AWS Certified SysOps Administrator – Associate
- A Bachelor’s Degree in a related field
Compensation:
- Dataprise is committed to maintaining a positive work environment by ensuring that compensation across the Company is managed in a competitive, consistent, and fair manner. Each Dataprise employee will be compensated in line with their specific scope of responsibility, skill level, and educational background, in addition to the projected impact on the success of the Company.
- We have a comprehensive Compensation Management System which establishes the guidelines we use in making compensation decisions and is comprised of compensation policies, salary structures, salary grades, incentive target guidelines, job descriptions, and career charts.
- This position’s Salary Range is: $80,000-$90,000 (NOTE: this is the range at the national average level; specific salaries offered will be adjusted higher/lower due to the local labor market of the candidate. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons).
Dataprise Diversity Commitment:
At Dataprise, we celebrate what makes us unique: our people. We believe in fostering a diverse and inclusive work environment that seeks and embraces thoughts and ideas from all different backgrounds. We welcome everyone and are committed to providing equal employment opportunity regardless of race, gender, religion, ethnicity, disability, national origin or sexual orientation. We are #DataprisePROUD!
Dataprise is an Equal Opportunity Employer.
