Systems Engineer

The Role

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  You'll design and implement projects to improve our systems and processes, such as: endpoint management and security, SaaS administration, asset management
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  Use existing tooling, or develop new tools, to solve IT infrastructure problems and automate common requests - some commercial software, some custom-built
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  Take ownership of a significant part of our IT environment - make decisions on what technology we invest in, own the implementation, and help build a world-class IT product for our employees
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  Develop deep knowledge of some apps and services while learning about new areas of the business to bring solutions to
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  Take ownership of software and hardware procurement, utilising and constantly improving our standards
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  Work with our IT Operations team, building or refining existing processes, and help improve the quality of support for our internal customers
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  Help our IT Operations team by serving as an escalation for support issues, and bring feedback to the team on issues
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  Leverage our device management tooling (Kandji and Intune) to remotely manage a fleet of 1500+ devices, refining our user experience as you go
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  Administer, configure, and build solutions on top of our identity providers and other tools (e.g. Okta, Google Workspace)
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  Familiar with deploying and managing applications like Zoom, Slack, 1Password, using configuration management tools

The People

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  You will be based in our growing Hong Kong office and be the responsible engineer for our HK office - help with escalated support requests and more challenging debugging with our IT Operations team, owning the HK experience as the "face" of the team locally
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  You'll work with our Security team and leaders across the organization to ensure our corporate IT controls meet the needs of our key stakeholders
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  Manage vendors when on-site and serve as a liaison between IT Operations, sometimes as "smart hands" for the team when troubleshooting, and working with the local team as needed - one team
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  Be a part of a global team, with members across EMEA, APAC, China, ANZ and USA. Your ideas and contributions will have a global scale and impact

What You'll Bring

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  5+ years of increasing experience in an IT support or engineering role
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  3+ years of proven expertise in scripting (Bash, Python, Powershell) automated solutions for deploying or managing devices beyond out of the box capabilities
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  In-depth experience managing Mac and Windows endpoints - ideally using Kandji and Intune, or other industry-standard solutions In-depth experience with IAM/SSO tools and best practices
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  Technical knowledge in Google Workspace, Atlassian, Slack, Okta
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  Proficiency in handling problems, issues and finding prompt solutions to resolve them
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  A great team player while also being able to work independently
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  A self-starter who can quickly learn new skills Familiar with the intricacies of device deployment
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  Experience working with a global team across numerous time zones
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  Strong interpersonal skills that you will use to build relationships with the business
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  Strong ability to communicate in English - verbal and written