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ATS Engineer - L3

AdistecWorldwideRemote
This job is no longer open

Su función principal es administrar y resolver los incidentes declarados por clientes internos y externos de la organización, gestionados a través de la plataforma de ticket, asegurando continuidad operativa relacionadas con las Tecnologías de la Información.
  • Gestionar y resolver los tickets de soporte escalados por el equipo ATS Operator.
  • Gestionar con las áreas relacionadas las distintas herramientas o recursos necesarios para resolver los incidentes.
  • Planificar e implementar las actualizaciones de las tecnologías y servicios administradas de los clientes.
  • Gestionar las soluciones de los incidentes en conjunto con el soporte del fabricante.
  • Cumplimiento de SLA (Tiempos de respuesta de incidentes) y KPI establecidos por contratos.
  • Revisar y validar los nuevos procedimientos e instructivos creados por el equipo ATS Operator.

Requisitos: Educación: ​Estudios Técnicos o Universitarios, graduado de las carreras de Sistemas, informática, telecomunicaciones o carreras a finesExperiencia: Contar con un mínimo de 2 años de experiencia en manejo de plataformas de tecnologías de la informaciónConocimientos: Microsoft Office – AvanzadoIdiomas: Inglés – Nivel Avanzado. (No excluyente)Beneficios:Excelente clima laboral, pertenecer a una empresa joven e innovadora, formar parte de un equipo regional con diferentes culturas y posibilidades de crecimiento profesional.

This job is no longer open

Life at Adistec

Adistec, is the leader in value added distribution in Latin America and the Caribbean, with more than 15 years of experience providing information technology solutions. We have a work team that exceeds 340 employees and more than 30 certified Datacenter and Security Engineers. Our portfolio includes leading solutions from the following brands: VMware, Cisco, Fortinet, Veritas, Pure Storage, Quest, Nutanix, Intel, Kaspersky, Veeam, Lenovo, Progress, Riverbed, Netscout, Imperva, Arbor, Turbonomic, Solarwinds, Zimbra, Thales, Forcepoint, Rubrik, Tenable, and Oracle NetSuite. Adistec has 6 business units: - Distribution: we seek to differentiate ourselves by adding value to our partners through technical and Marketing support. We have resources throughout the region to make this support real. - Education: we provide training to our business partners and end users to enhance the use of the technologies we offer. - Professional Services: we provide all our knowledge and experience to our partners to facilitate the implementation of the IT Solutions we offer. - Cloud solutions: we enable Hosters, Datacenters and Service Providers to offer hosted solutions in a pay-per-use model, by signing leading contracts in the Cloud market. - Integrated Solutions: We integrate Intel hardware with leading software solutions that result in competitive hyperconverged and data protection devices. - Oracle NetSuite Consulting Services: We provide the Oracle NetSuite implementation consulting service at regional level. For more information, we invite you to visit our website: www.adistec.com
Thrive Here & What We Value1. Young and Innovative Company Culture2. Collaborative Work Environment3. Opportunities for Career Growth and Advancement4. Excellent Work Climate5. Regional Team with Different Cultures and Growth Opportunities6. Professional Development and Learning Focus7. Competitive Benefits Package8. Supportive and Inclusive Company Culture9. Flexible Working Arrangements10. Positive Work Environment
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