Integrated Lawn Care is currently accepting applications for the position of
Customer Service Representative to join our Customer Service Team in Colorado Springs, CO.These are full-time positions with a competitive hourly rate plus bonuses and commissions. While these are not sales positions, simply making our customers aware of other services and selling incoming leads can be very lucrative. Benefits include Medical, Dental, Vision, and Life Insurance, paid time-off and 401k.The hours are typically 8:00 am - 5:00 pm, Monday-Thursday and 8:00 am - 4:30 pm Friday with few opportunities for Saturday work.We Provide:
- Competitive hourly rate, monthly customer feedback bonus, and a generous commission plan
- Strong emphasis on work/life balance
- Leadership development
- Opportunities for career advancement
To be successful in this position, you will need the following:
- Previous Customer Service experience
- A clear and articulate phone voice
- Experience with a CRM, experience with RealGreen is a plus
- Experience with Microsoft Office Suite
- Initiative to help coworkers and brainstorm ideas to help the company improve
Main Job Responsibilities:
- Customer interactions by phone and occasionally in person
- Answering and generating high call volumes
- Customer account documentation after interactions
- Data entry from unsold leads for marketing purposes
- Scheduling and rescheduling estimates or walkthroughs for customers
- Reports and Data collection
- Customer Retention Skills
- Accounts Receivable & Collections
- Account activation
- Dependability- Follows directions, responds to management direction; completes tasks on time
- Teamwork – Contributes to a positive team environment and works well with others to meet deadlines
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- On-the-job training
- Paid time off
- Paid Holidays
- Referral program
We are committed to diversity, equity, and inclusion in the workplace and provide consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state, or local law.
