Are you obsessed with helping others? Do you like turning someone’s frustration into a sigh of relief? Do you love solving customer issues and leaving them satisfied or happier than when they originally called? Are you looking for a full-time job with a great company, that allows you to work remote? Then the Customer Care Representative position may be the job for you!
As a Customer Care Representative, you’ll be part of a customer service team charged with providing Amazing customer experiences, resolving customer service issues via the phone, email, and chat while sharing the benefits of doing business with Gas South. You will also promote and offer value-added products and services in an effective, fun, and professional manner. The Gas South Customer Care Representative is our face and voice to the customer, they make doing business with Gas South simple!
Are you a fit?
A successful candidate for this role is empathetic, builds great relationships, and loves to solve problems for others. You are organized, thorough, and comfortable in a fast-paced environment. You can thoroughly and efficiently gather customer information, assess, and fulfill customer needs, while educating the customer to prevent the need for future contacts. You can work independently but also love being part of a team that collaborates to achieve common goals.
Other stuff we like:
- High School Diploma or equivalent.
- Prefer an Associate degree or higher.
- Bilingual (English and Spanish) is a plus.
- Ability to type a minimum of 40 words per minute.
- Effective at multi-tasking.
- Ability to assess customer needs and recommend products & services.
- Must be able to work from established procedures, scripts, and job aids and handle multiple computer applications while helping customers on the phone and/or online.
- Experience with Microsoft Office applications.
- Ability to work and thrive in a fast-paced environment.
- Currently a remote position which will require in-office meetings or trainings as necessary
More details on what you would be responsible for:
- Promote Gas South’s natural gas service to current and potential Gas South customers
- Respond to customer inquiries over the phone, email, and chat
- Process service requests and enrollments while adhering to Gas South established policies, procedures, and behaviors
- Professionally handle incoming calls to ensure that customer issues are resolved both promptly and accurately
- When necessary, appropriately escalate customer issues
- Promote and offer value added products and services to customers in an effective and professional manner
- Provide an amazing customer experience by communicating clearly, professionally, and empathetically
- Utilize online training manuals consistently to minimize unnecessary calls transfers
- Communicate billing and system issues in a real time fashion to improve the internal and external customer experience
- Work effectively in a collaborative team environment while meeting quality standards
- Maintain quality, accuracy, and professionalism in a fast-paced environment
- Maintain accountability to your team, work, and schedule
Additional Details and Requirements:
- Start Date: July 8th, 2024
- Training and Work Schedule: 10 AM to 7 PM
- Must be flexible to work between the hours of 8 AM to 7 PM with a rotating Saturday every 4 weeks
- Training is a total 6 weeks and must be attended in its entirety
Pay range is commensurate with education, experience, specialized skills or certifications, etc.Gas South Pay Range $22—$23 USDAt Gas South our employees bring their boldest ideas and most authentic selves to work, no matter their title, position or background. We understand that our people are our most valuable assets. So, we treat them that way, with competitive benefits, flexible schedule options, and a fun, casual atmosphere.
Benefits for full-time employees include:
- Full medical, dental, and vision coverage
- Employer-paid life and disability coverage
- Annual employer contributions of up to 12.5% to your 401k
- Remote work options available based on business needs
- Annual performance incentive is a % of annual benchmark based on position level
- Paid four-week sabbatical every five years
- Opportunities to volunteer in the community
- Education assistance up to $5250 per year
