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Part-Time Guide

ParallelSouth Tampa, Florida, United StatesOnsite
This job is no longer open

Everyone is welcome here.


Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality, because there’s power in bringing people with different points of view and life experiences together. That’s why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.

IN A NUTSHELL…


Guides take care of our patients and customers. They are the product and industry experts in our retail locations who provide knowledge, exceptional service, and ensure our stores are places where everyone feels like they belong.Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in four markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you.

We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com. 

WHAT YOU WILL BE DOING


  • Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport using established customer service model.
  • Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.
  • Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records.
  • Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).
  • Maintain accurate records of all activities including customer records for all activities in accordance with the State Regulations, as well as regulations set forth by local and federal agencies.
  • Maintain privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance.
  • Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.
  • Maintain the cleanliness of the store on a daily basis.

NETA MARKET ONLY


  • Will be required to work a hybrid guide role in where they can work in store or on delivery based on the business needs.  
  • Responsible for high quality patient customer service, retrieving patient information from the Medical Marijuana Use Registry, and maintaining confidential and HIPAA compliant paperwork.
  • Obtain the appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with Medical Marijuana Use Registry.
  • Record each visit using appropriate software, ensuring accuracy of patient information, and recording notes if necessary.

EXPERIENCE AND SKILLS YOU’LL BRING


Required

  • Age 21 or over 
  • High School Diploma or equivalent 
  • Valid Government-Issued Photo ID
  • Must be flexible regarding work schedule, including evenings, weekends, and holidays
  • 1 year in Retail or a related industry where customer service is critical
  • Constantly operating a computer and other office machinery
  • Strong attention to detail and ability to multitask and manage time effectively
  • Excellent communication and organizational skills
  • Ability to manage difficult situations and resolve in a timely and professional manner
  • Microsoft Office Suite proficient level

Preferred

  • Experience in the Cannabis industry

NETA MARKET ONLY


  • Class D Driver’s License
  • Must present a current DMV printout with none of the following violations:
  • Any major violations (DWI, homicide, reckless driving, drugs, leaving the scene) within the last 7 years
  • Two or more other moving violations and one at fault accident in the last three years
  • Two or more fault accidents in the last three years with no moving violations
  • No more than 3 moving violations or chargeable accidents in the past

PHYSICAL REQUIREMENTS


  • Must be able to remain in a stationary position (sit or stand) for prolonged periods during the shift
  • Ability to assist with lifting stock and materials
  • Occasionally positions self to retrieve product or material in the store throughout the duration of the shift

NETA MARKET ONLY


  • Must be able to remain in a seated position inside the vehicle for extended periods 
  • Ability to pick up heavy items to load (50 or more lbs.) onto vehicle 
  • Ability to bend in repetitive motion

YOU WILL BE SUCCESSFUL IF YOU…


  • Are self-motivated; micro-managing isn’t fun for anyone
  • Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
  • Can work fast and be flexible; our industry is always changing
  • Play nice with others; we collaborate with each other a lot
  • Think creatively; sometimes, the “traditional” solution isn’t the best one

WHAT YOU GET


  • Employee discount
  • 401k enrollment
  • Pet Insurance
  • Tuition Reimbursement Programs
  • Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares program

PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES


Our Vision


 – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.

Our Mission


 – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.

Our Values –


Integrity | Collaboration | Alignment | Intentionality | Accountability | AgilityWe are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

This job is no longer open

Life at Parallel

Humans across the globe and of all walks of life want to live at their personal best, and are seeking more natural alternatives to feeling their best and getting the most out of life. Today, they are discovering the answer through natural cannabinoid products. At the same time, science and technology are unlocking the future potential of cannabinoids. We believe that cannabinoids, when used responsibly, have the power to enhance the full spectrum of well-being and to help us live healthier and happier lives. Parallel is improving the well-being of our consumers today through our proprietary, innovative brands, while planting seeds for the future through our robust innovation and high bar for business standards. We meet our consumers? needs wherever they are on their path to improve their health and happiness because our brands cover the full spectrum of well-being. We are beside them whether they need recovery, relief, rest, or even revelry. To live their physical, mental and emotional best, they have to live intentionally. When they do so, they seek the best products and intertwine them in their life. We are committed to helping our consumers follow their own path to living intentionally and being their best every day through our portfolio of brands and products. Across our diverse portfolio of trusted and proprietary brands, we provide innovative cannabinoid products designed to work in parallel to multi-faceted nature of everyday human well-being with the highest degree of uncompromising quality, safety, consistency and efficacy. Parallel Promise: Inspired by Nature, Optimized by Science We will improve our consumers well-being and quality of life through our natural cannabinoid products today, while at the same time we will continue to innovate through science, technology and R&D to bring them unparalleled products that will transform how they live their best tomorrow.
Thrive Here & What We Value1. Inclusiveness and Celebrating Individuality2. Equal Employment Opportunities (EEO)3. Consistent, Reliable Benefits; Full medical/vision/dental, 401k with possibility of a company match, access to companysponsored well-being programs4. Balance and Flexibility; Paid Time Off, Paid Parental Leave, Flexible Work Arrangements5. Chance to Make a Difference through Employee Relief Fund and Community Volunteerism6. Tuition Reimbursement Programs7. Pet Insurance8. Chance to make a difference; Employee Relief Fund, Community Volunteerism through Parallel Cares program
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