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Lead Guide

ParallelPalm Bay, Florida, United StatesOnsite
This job is no longer open

Everyone is welcome here. Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality, because there’s power in bringing people with different points of view and life experiences together. That’s why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.

IN A NUTSHELL…


The Lead Guide takes pride in ownership of operational task while influencing others. They are the product and industry experts in our Retail locations who provide knowledge, exceptional service, and ensure our stores are places where everyone feels like they belong.Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in three markets; Florida (Surterra Wellness), Massachusetts (NETA) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you.

We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.

WHAT YOU WILL BE DOING


  • Act as the training ambassador and assist with new employee orientation, new product launch education and skill development of the team.
  • Assume the role of Manager on Duty as needed responsible for operational tasks for opening, closing, banking and security of the store. 
  • Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport in alignment using established customer service model.
  • Provide customers and caregivers with expert cannabis recommendations, discuss therapy goals, product effects, potency, dosing, methods of consumption, and administration.
  • Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records while maintaining privacy and confidentiality of sensitive patient information.
  • Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS). 
  • Appropriately resolves customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands. 
  • Maintain accurate records of all activities including customer records for all activities in accordance with the State of Florida Office of Compassionate Use and Florida Statues for a Medical Marijuana Treatment Center, as well as regulations set forth by local, state, and federal agencies. 

EXPERIENCE AND SKILLS YOU’LL BRING


Required

  • Age 21 or over
  • High School Diploma or equivalent
  • Valid Government-Issued Photo ID
  • 2 years’ experience in Retail or similar industry where customer service is critical  
  • Must be flexible regarding work schedule, including evenings, weekends, and holidays 
  • Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively 
  • Excellent verbal and written communication skills 
  • Ability to deal with difficult situations and resolve in a timely and professional manner
  • Microsoft Office Suite proficient level 

Preferred

  • Proven track record of leadership capabilities 

PHYSICAL REQUIREMENTS


  • Must be able to remain in a stationary position for prolonged periods during the shift 
  • Ability to assist with lifting stock and materials  
  • Occasionally positions self to retrieve product or material in the store throughout the duration of the shift 

YOU WILL BE SUCCESSFUL IF YOU…


  • Are self-motivated; micro-managing isn’t fun for anyone
  • Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
  • Can work fast and be flexible; our industry is always changing
  • Play nice with others; we collaborate with each other a lot
  • Think creatively; sometimes, the “traditional” solution isn’t the best one

WHAT YOU GET


  • Employee discount
  • Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs
  • Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
  • Tuition Reimbursement Programs
  • Pet Insurance
  • Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares program

PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES


Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.

Our Values –

Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility
We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

This job is no longer open

Life at Parallel

Humans across the globe and of all walks of life want to live at their personal best, and are seeking more natural alternatives to feeling their best and getting the most out of life. Today, they are discovering the answer through natural cannabinoid products. At the same time, science and technology are unlocking the future potential of cannabinoids. We believe that cannabinoids, when used responsibly, have the power to enhance the full spectrum of well-being and to help us live healthier and happier lives. Parallel is improving the well-being of our consumers today through our proprietary, innovative brands, while planting seeds for the future through our robust innovation and high bar for business standards. We meet our consumers? needs wherever they are on their path to improve their health and happiness because our brands cover the full spectrum of well-being. We are beside them whether they need recovery, relief, rest, or even revelry. To live their physical, mental and emotional best, they have to live intentionally. When they do so, they seek the best products and intertwine them in their life. We are committed to helping our consumers follow their own path to living intentionally and being their best every day through our portfolio of brands and products. Across our diverse portfolio of trusted and proprietary brands, we provide innovative cannabinoid products designed to work in parallel to multi-faceted nature of everyday human well-being with the highest degree of uncompromising quality, safety, consistency and efficacy. Parallel Promise: Inspired by Nature, Optimized by Science We will improve our consumers well-being and quality of life through our natural cannabinoid products today, while at the same time we will continue to innovate through science, technology and R&D to bring them unparalleled products that will transform how they live their best tomorrow.
Thrive Here & What We Value1. Inclusiveness and Celebrating Individuality2. Equal Employment Opportunities (EEO)3. Consistent, Reliable Benefits; Full medical/vision/dental, 401k with possibility of a company match, access to companysponsored well-being programs4. Balance and Flexibility; Paid Time Off, Paid Parental Leave, Flexible Work Arrangements5. Chance to Make a Difference through Employee Relief Fund and Community Volunteerism6. Tuition Reimbursement Programs7. Pet Insurance8. Chance to make a difference; Employee Relief Fund, Community Volunteerism through Parallel Cares program
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