Why Entersekt
Founded over 16 years ago, with more recent investments from Accel-KKR, Entersekt is a leader in mobile authentication, mobile app security, and payments enablement technology, offering highly scalable products with a track record of success across multiple continents.Entersekt enables secure digital transactions for leading financial institutions globally. We exist to create a world where everyone can transact digitally without fear or compromise. Currently, we protect the digital transactions of over 210 million active users on our platform and hold 120 active patents that recognize innovation in digital security, payments, and user experience.
Entersekt offers their customers secure authentication and digital payments experiences that remove unnecessary friction. Entersekt has invested in, and created, a diverse product portfolio that positions the company well to execute on its expansion in North America and European markets.
The Ideal Candidate
We are looking for a candidate with several years’ experience managing FI client relationships at an operational level. A background in B2B client support would be beneficial. Experience in the fintech space is preferred.The ideal candidate is a problem-solver with a hands-on approach and strong communication skills. Being well organised and a systemic thinker is essential.
The Role
Entersekt’sEssentials Account Manager will manage Entersekt’s relationships with a portfolio of existing financial services clients. Your primary focus is ensuring the clients’operational needs are being met. This entails monitoring support activity, managing any client escalations, ensuring reports are distributed timeously, arranging any meetings requested by the client, managing standard contractual renewals, following up with clients on aged invoices, identifying clients with potential cross sell or growth opportunities and enusring proper adoption ofEntersekt solutions. and identying clients with potential cross sell or growth opportunities, etc.
Responsibilities:
- Manage a large portfolio of smaller clients, taking responsibility for the relationship in its entirety.
- Oversee key account management best practices, coordinate activities, and measure progress.
- Work with clients to understand their procurement processes and project timelines.
- Monitor and manage standard renewals, apply annual increases, track the invoicing cycle, follow up on aged accounts etc.
- Provide accurate reporting and forecasting for each of the portfolio of clients via Salesforce.
- Assist with client surveys, NPS programmes and other client satisfaction tools to measure how well the clients’ needs are being met.
- Assist Sales by providing any relevant leads for cross- or upsell of Entersekt products, including setting up introductions to client stakeholders, providing client context and supporting the Salesperson through the sales process.
- Identify and work with cross functional stakeholders to identify and implement tools and processes that will help us scale (automated client reporting and tracking, client success tools, BI reports, etc).
Skills and Experience
Successful candidates for this role will generally possess the following qualifications and skills:
- Relevant tertiary education, Bachelor’s degree preferred.
- Experience working with FI and banking clients and solving for their needs with a technology product offering. Either:
- 5+ years client support experience in banking or other financial services or in the fintech space
- 1-2 years' experience directly managing client accounts
- Solid understanding of Entersekt’s operating model, commercial framework and product offering.
Personality Attributes
- An organised and systemic thinker
- Analytical, proactively identifying challenges and optimisation opportunities
- Ability to problem-solve
- Strong communication skills
- High energy levels and resilience are key to being successful in an exciting and fast-growing fintech like Entersekt.
We place a lot of value on how we treat prospective employees and appreciate the time and effort that goes into job hunting. That is why we aim to keep the hiring process as quick and seamless as possible while ensuring the best possible fit for both you and the company.Working at Entersekt is truly a dream. You get exposed to cutting-edge technology, colleagues who are leaders in their fields, and an awesome working environment that includes flexible hours, remote work, and plenty of growth opportunities.Apply for this position by following the "apply now" tab and or viewing our other roles at Entersekt Careers page.
