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Call Center Analyst

Red Clay ConsultingWorldwideRemote
This job is no longer open

KEY RESPONSIBILITIES:


1. Provides technical support and details on all work performed in the ticketing and trackingsystem2. Sources solutions using a curated knowledge base and other resources3. Performs hardware and software diagnostics and repairs4. Supports classroom instructional technology and equipment5. Coordinates the resolution of technical issues using available resources6. Maintains asset and inventory management.7. Supports required events and conferences8. Provides back-up support for other team members

Required Qualifications


Educational Requirements


High School diploma or equivalent

This job is no longer open

Life at Red Clay Consulting

Red Clay Consulting has provided systems integration services to the utilities industry since its inception in 2001 and has implemented Oracle Utilities products since its partnership with LODESTAR Corporation in 2006. As a certified Oracle Gold Partner with an OPN Specialization for MDM 2 and SGG2, Red Clay Consulting provides a cost-effective opportunity to collaborate with a trusted and valued Oracle Utilities implementation and system integration partner. In addition to this esteemed certification, the Red Clay team delivers the deepest experience in the industry with Oracle Utilities and supports this competency with robust technical integration skills. \n\nRed Clay is strongly positioned, thoroughly trained and highly respected in the energy and utility industry. We have built our credibility in the marketplace by providing our customers with exceptional IT resources and project leadership. \n\nIf you thrive in a socially cohesive environment of smart AND fun people, Red Clay is probably the place for you. Here, we believe in you. We want to see you grow. Your opinions matter. And, you're rewarded for it with competitive compensation, generous benefits and professional development.\n\nIt can take some getting used to, but it comes from an understanding of where you are, a respect for what you’re trying to accomplish and a potent combination of intelligence, humor, experience and belief that we can get you there.\n\nIf you crave recognition, have ideas that you want to be heard and, most importantly, are someone who wants to feel like you’re making a difference, then we want to hear from you.\n\nVisit www.redclay.com to learn more about our mission of doing what’s right and fair for our clients, our employees and our company. Contact us today!
Thrive Here & What We Value1. Collaborative Work Environment2. Continuous Learning and Adaptation3. CustomerCentric Approach4. Efficient Problem Solving5. Event Success and Coordination6. Attention to Detail in Asset Management7. Supportive Team Dynamics8. Innovationdriven environment with teamwork focus9. Flexible work schedule for remote/hybrid arrangements10. Commitment to diversity, equity, and inclusion
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