Who we are...
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles.
And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.
Culture
Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.
Position Overview
As a Command Center Technician I, you will be working in a fast pace and challenging environment. You will be responsible for providing remote support and incident management that include quality assurance, troubleshooting, computer photographic evaluation, and performance optimization. This position will require strong attention to detail, computer software usage skills, time management, and problem-solving skills. This will be part of the Operations Command Center (OCC) supporting the Automated Work Zone Safety Enforcement (AWZSE) program across the United States.Shift start times range from 5:00AM, 6:00AM, 7:00AM EST/8-hour shifts/ rotating on call weekend day coverage (as needed)
Essential Responsibilities
- Verify that Mobile Speed Operators have followed proper deployment procedures when setting up enforcement vehicle.
- Adherence to designated work zone safety protocols as designated by each state in the AWZSE program
- Accurate configuration settings of the computer software programs used with the AWZSE program
- Work with multiple internal and external teams to provide vehicle enforcement service in a timely manner, while communicating with internal teams throughout the deployment start-up process
- Review of enforcement vehicle setup and enforcement vehicle computer software settings, including still images and video to ensure the equipment is working properly and captured images are of the highest quality meeting AWZSE state statutory standards
- Strong incident management skills, with the ability to manage and correlate multiple events to a single incident
- Adhere to customer-specific procedures and Service Level Agreements (SLA), and team KPI’s
- Able to recognize issues/defects that will impact implementation and monitoring of enforcement vehicle computer systems
- Strong customer interfacing skills, helping to manage customer expectations and making appropriate recommendations where needed
- Ability to work autonomously knowing when to escalate internal or customer issues
- Strong multi-tasking skills, including vehicle deployment administration, communications, and follow-up activities
Qualifications
- Minimum of a High school GED or equivalent
- Minimum 2 years of experience working Quality Assurance, Quality Control, or Customer Service experience
- Experience interfacing with either internal or external customers handling escalation issues
- Strong technical aptitude or attention to detail
- Basic to intermediate troubleshooting of systems
- Microsoft office experience with proficiency in Excel, Word, Teams
- General awareness of computer systems, network management, and SharePoint
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It.We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right.We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy NoticeVerra Mobility is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
