Description
About Carwow
We’re Carwow. The car-changing experts for life-changing moments. Whether buying, selling, or (car) window shopping, we aim to give people total confidence in their choice.We kicked off our journey as the ultimate matchmaker for car reviews, helping everyone pick their perfect ride. But we soon realised this wasn’t the destination - it was just the first leg. Why stop there when we could also help them get a great price?So we decided we wanted to revolutionise selling cars, just like we did with buying them.
That's when we introduced our game-changing 'sell my car' product.Today, our dedicated team of over 350 experts across the UK, Germany, Spain and Portugal look after over 12 million active users (and an ‘excellent’ Trustpilot rating).And we’ve got plenty left in the tank.
Working here
So, what does Carwow look like under the hood?We’re always driving forward, and our people love what they do and love working together. Our goal is to empower our employees to discover their passions, create common ground, and take control of their careers with confidence.We regularly fine-tune our hiring process to ensure fairness and all Carwowers receive comprehensive DE&I training. Our Diversity Committees, led by our fantastic employees, fuel internal education, help out our local communities, and champion initiatives for our customers.We’re also Flexa100 nominated and aim to be the go-to place for changing cars.
We’re proud to say we’ve got an impressive employee average engagement score of 8.5/10!Bonding as a team is important to us - whether we're rocking the Carwow Olympics worldwide, playing drag bingo for Pride Month, taking part in beach clean-ups or rallying on the Padel court, there’s always something to bring us together.Fancy a life-changing career from the car-changing pros? We’d love you to join us on our journey.
About the role
You'll be doing:
Invoice Generation and Processing
Prepare and issue accurate invoices to customers and clients. Verify billing data, correct errors, and resolve discrepancies. Maintain up-to-date records of invoices and account statuses. Raising credit notes where required Processing credit card payment transactions
Payment Tracking and Follow-up
Monitor accounts receivable and follow up on outstanding invoices. Direct debit management and uploading Allocating payments to customer accounts and reconcile discrepancies.Contact clients for payment reminders and to resolve billing issues.
Customer Support
Respond to customer inquiries regarding invoices, payments, and account balances.Provide detailed explanations of billing charges and policies. Address and resolve customer disputes in a timely and professional manner.
Reporting and Analysis
Generate regular reports on billing activities, account statuses, and ageing receivables. Assist in the preparation of financial reports and analysis as needed. Identify trends and suggest process improvements to enhance billing operations.
Compliance and Record-Keeping
Ensure all billing activities comply with company policies and regulatory requirements. Maintain accurate and organised billing records and documentation. Stay informed on changes in billing regulations and best practices.
Requirements
- Prepare accurate invoices, verify billing data, and maintain up-to-date records.
- Manage payment processing, including credit card transactions and direct debit.
- Track accounts receivable, follow up on outstanding invoices, and resolve discrepancies.
- Provide customer support, addressing inquiries, explaining charges, and resolving disputes.
- Generate reports on billing activities, identify trends, and suggest process improvements.
- Ensure compliance with company policies and regulatory requirements.
- Proven experience in billing and invoicing roles.
- Proficiency in accounting software and ideally G-Suite.
- A strong attention to detail and communication skills.
- An analytical mindset and knowledge of billing regulations.
Benefits
What's in it for you
- Hybrid working that works around you (currently two days in the office, three from home)
- Competitive salary to fund that dream holiday to Bali
- Share options - when we thrive, so do you!
- Vitality Private Healthcare, for peace of mind
- Monthly coaching sessions with Spill - our mental wellbeing partner
- Enhanced holiday package, plus bank holidays
- 28 days holiday
- 1 day for your wedding
- 1 day off when you move house - because moving’s hard enough without work!
- 2 extra days on your third year anniversary
- 5 extra days on your tenth year anniversary
- Option to buy 3 extra days of holiday per year
- Work from abroad for a month (due to popular demand, this offer excludes the moon).
- Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
- The latest tech (Macbook or Surface) to power your gif-sending talents
- Up to £500/€550 home office allowance for that massage chair you’ve been talking about
- A generous learning and development budget to help you master your craft
- Regular social events:, tech lunch’s, coffee with the exec sessions, book clubs, social events/anything else you pester us for
- Refer a friend, get paid. Repeat for infinite money
- Lunch & learns and Carwow Classrooms with expert speakers who are here for a free lunch
Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
