About Passport:
Our goal is to help brands reach their global potential by building the #1 international eCommerce enablement solution for DTC brands.Hundreds of the world’s top direct-to-consumer brands like iHerb, Tommy John, Native, Ritual, Seed.com, and more trust Passport to enable their international eCommerce channel. With an expansive network, an in-house team of logistics and eCommerce experts, and an easily deployed customer experience platform, Passport is the partner that growth-focused brands trust to expand their business internationally.What you will be doing:In this role, you will be a key contributor as the initial finance contact for both internal and external customers for all billing related requests.
This will include ensuring accurate billing as well as diagnosing any potential issues within billing. We’re looking for someone who possesses strong analytical and organizational skills with a passion for customer service, and thrives in a fast-paced, dynamic environment.
Responsibilities:
- Responsible for daily validation of accuracy of revenue billing.
- Collaborate with other departments to ensure billing accuracy.
- Address customer complaints and questions, including routing them to other departments if needed.
- Communicating with customers and other departments, resolving issues, and providing clarifications.
- Assist with customer / third-party freight auditors on account reconciliations.
- Maintain tracking of all open billing communications and ensure completion of tasks
- Resolve any billing issues or mistakes.
- Assist with Accounts Receivable collections.
- Preparing reports as needed.
- Ensuring customers’ billing accounts are set up correctly and according to their requirements.
- Reconciling invoices with financial statement reports and resolving any discrepancies.
- Support the finance team with ad hoc requests and monthly close
- Analyze billing procedures and identify opportunities to improve the process.
Who You Are:
- Bachelor's degree in Business Administration, Finance, Accounting, Economics, or related field.
- 5+ years of experience in a related role.
- Ability to work independently and in a team environment.
- Strong ability to prioritize.
- Energetic team player who is hungry to learn and excel at their role.
- Excellent communication and people skills.
- You are meticulous and have strong critical thinking skills.
- Strong analytical skills.
- You are capable of meeting critical deadlines in a fast-paced environment.
- Proficient in Excel and Google Workspace programs.
- Familiarity with ERP or Accounting Systems.
What you'll get...
- Competitive cash and equity packages- Travel & Expenses funds for company events- 100% remote work environment #LI-Remote- Paid Time Off- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints!- Quarterly team (virtual) gatherings and annual team offsites- Learning & Development Fund for upskilling or products to improve your day-to-day work life- Teammates around the world in 8 different time zones!Apply for this job
